Is the current 60% sale a glitch?

I work in communications (and sometimes crisis comms), so maybe I can help ;)

I actually upgraded using the pricing. I was sat here happily on Komplete Standard, but I picked up Ultimate when I saw the price. Should I lose my licenses because of this mistake? I think that would leave a very bad taste in the mouth, regardless of where you stand on this one.

If I were NI, I would be careful how they respond to this. I'd send a message first thing tomorrow to explain the situation. I'd then directly apologies to HW customers that these orders cannot be fulfilled and cancel their order/refund immediatley. I'd send a second message reassuring SW buyers who are now wondering if their licenses will be honoured, that they will be honoured. SugarBytes had a similar issue when Sweetwater put their entire bundle of products on sale for $69 (which is worth $359.) They honoured those deals, so... there is a previous use case there.

Well my view is legally, the software downloads have now been given and money taken so that is done.

For hardware purchases, then they not bound to it based on their own terms and conditions and contract of sale. Would be great if they honour the sales but guess it depends on their P&L exposure and what inventory plans are. May be an opportunity for good will social story and getting rid of inventory.

I disagree.

If the price was incorrect, they are perfectly entitled to downgrade your licence back to its original one and refund it.

Makes no odds if it's a physical item or an electronic one legally, same as you can return it to them for a refund and they have to refund you.

I saved around £200 on what I bought as I didn't go mad or take the Mick.

Imagine not keeping that, but someone who saved 800 on komplete can..

Should be the same rules, all keep, or all loose.

NB, I'm not bothered, I will carry on using my old gear, was an impulse, but to say I don't get to keep it just isn't cricket.

SW is refundable because it is tied to a license so both HW and SW have the same rules applied.

Usually a company (large) will simply honor the error and allow the user to keep the software they purchased because it is more to the company to have a happy user than someone fuming about a mistake.

However, it is also perfectly reasonable a transaction can be reversed, in the same way it can if the product fails to meet the specifications. Same if you happen to purchase something in-store and the operator makes an accident at the checkout when processing the sale. They can void the sale and reprocess. As a customer if you were charged $1000 for a $100 product you would demand it, sellers have the same rights when it comes to an honest mistake but in most cases if the customer wins, companies won't bother making a fuss over a few $$$

You can get a refund for any digital product for up to 14 days after purchase (I think this is a common "cooling off" law in most places.) However, some music SW makers stipulate a backdoor no-returns policy. The most notable example of this is 3rd party Kontakt libs. From one T&Cs, "You can ask for a full refund only if the product(s) have a technical issue." Meaning, you will not get your money back if you decide you don't like the library. This is technically not correct and some would say it's borderline anti-consumer, but it is how many small businesses operate, especially in the music SW space. Many SW makers also operate a fee to resell or ban resale entirely, which again means if you have a change of heart, it's tough luck. These policies make it difficult or even impossible to sell the SW. NI offers (I believe) a full money back guarantee, as is good and proper; along with free license transfers.