Instruments not displaying

wjz
wjz Member Posts: 7 Newcomer
edited October 22 in Kontakt
kontakt player issue.JPG

Hi guys,

I'm encountering this issue where my instrument image isn't showing up or displaying in the instrument list below (as seen in the attached image). This is what I see after I drag the instrument from the library to the right panel. The presets are visible, but the drums are not. It was showing up and working perfectly fine, and then this is what happened after I woke up the next morning.

Does anyone know the reason, or better yet, the solution to this?

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Best Answer

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
    Answer ✓

    looking at your screenshot above, you do not have any of the virtual outputs actually assigned to physical outputs (audio interface outputs) which might be the issue. see screen shot...

    K6 Outputs.png

    so for st.1click on the "-|-" at the bottom and the popup will indicate that it is "not connected" click that and you should get a list of available outputs...select them for Ch 01 and Ch 02 and see if that works.

Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    Try clicking just below the Gears Icon to the left of the Instrument name...usually there is an icon there but that is where you click to open/close the interface.

  • wjz
    wjz Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/8588#Comment_8588
    kontakt player issue 02.JPG

    When I click that spot, the section where the interface is meant to display turns into the dark grey (as you can see from the first attached image).

  • EvilDragon
    EvilDragon Moderator Posts: 1,031 mod

    Go to the Options menu (cog button top right), then Audio, take screenshot of that.

    I reckon the audio engine is not running. You must have a functioning audio driver selected there and status has to say "Running" for things to work.

  • wjz
    wjz Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/8612#Comment_8612
    kontakt player issue 03.JPG

    Is it supposed to be just blank and unclickable alongside the "Device driver configuration" line? 🤨

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
    edited March 2022

    Yes, when choosing the WASAPI Driver that line would be blank as well as the Sample rate. do you have any other selections under Driver and Device? and I blame my old eyes for not being able to tell the difference in the background color...😲

  • wjz
    wjz Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/8649#Comment_8649

    For "Device", there's only that one option. As for "Driver", there's "WASAPI (Shared Mode}" and "WASAPI {Exclusive Mode}"

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    Have you tried uninstalling and re-installing the Library?

  • wjz
    wjz Member Posts: 7 Newcomer

    @Blindeddie Does it count if I go straight to NI and reinstall it? I did that for both Kontakt and the library to no avail.

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    I would say to uninstall and re-install...in case something might not be getting updated properly with just a reinstall...

  • wjz
    wjz Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/8860#Comment_8860

    I just gave it a go now, and still no bueno.

    My last suspect is that I did something wrong when trying to route to Ableton. I was following this video (https://www.youtube.com/watch?v=gENg-9n4RCM) and got to the part where I created the multiple outputs, ending at 1:10-ish. The next morning, the interface was sent to oblivion.

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
    Answer ✓

    looking at your screenshot above, you do not have any of the virtual outputs actually assigned to physical outputs (audio interface outputs) which might be the issue. see screen shot...

    K6 Outputs.png

    so for st.1click on the "-|-" at the bottom and the popup will indicate that it is "not connected" click that and you should get a list of available outputs...select them for Ch 01 and Ch 02 and see if that works.

  • wjz
    wjz Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/8872#Comment_8872

    Got it back! I only have channel 1 and 2, though, unlike in your screenshot. Nonetheless, I appreciate the help, particularly the patience, immensely. Thank you! 🙏

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    My audio interface has 10 outputs which is why I have more channels assigned to physical outs. Anyway, glad you got it sorted!!

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