Maschine crashing / not loading after windows update

Tbreezy · 2023-07-16T14:48:38+00:00

There was an error rendering this rich post.

Everything had been working until a windows update yesterday. Now maschine hardware crashes (actually fails during load). Oddly enough, the Kontakt application will launch, inspite of it looking like that is the offending module

My Laptop

Windows 11 home
build: 10.0.22621
CPU: i7-1360p
Audio / Midi: USB-B -> USB-C Roland FP90x

Updates applied

2023-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5028851)
2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)

Native Access

Nothing to update

Application Error

Faulting application name: Maschine 2.exe, version: 2.17.4.0, time stamp: 0x647dba78
Faulting module name: Kontakt 7.vst3, version: 7.5.1.0, time stamp: 0x64b148cf
Exception code: 0xc0000005
Fault offset: 0x00000000006f7fa4
Faulting process id: 0x0x1F14
Faulting application start time: 0x0x1D9B7F2B47761D4
Faulting application path: C:\Program Files\Native Instruments\Maschine 2\Maschine 2.exe
Faulting module path: C:\Program Files\Common Files\VST3\Kontakt 7.vst3
Report Id: 6a113cac-6e38-4730-9ea7-6546a4615c78
Faulting package full name: 
Faulting package-relative application ID:

Reporting as

Fault bucket 1630353133750766146, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0


Problem signature:
P1: Maschine 2.exe
P2: 2.17.4.0
P3: 647dba78
P4: Kontakt 7.vst3
P5: 7.5.1.0
P6: 64b148cf
P7: c0000005
P8: 00000000006f7fa4
P9: 
P10: 


Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.779b219c-6a09-493d-8e16-e81429e41d83.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f6ebc285-3edd-4d8d-97ac-38c843462b13.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0c44913e-e6b1-4a95-b5f9-47f3eee914c2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.906c4320-fddb-4e85-a37c-9af117e57fad.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.550548d3-f123-41fe-8e64-285db4f04281.tmp.xml


These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Maschine 2.exe_a9882387dac14df050a0aa3cf38c5f9cde1b81af_3e9506d8_e7855cc3-c805-421c-8200-5c03e21e9dbb


Analysis symbol: 
Rechecking for solution: 0
Report Id: 6a113cac-6e38-4730-9ea7-6546a4615c78
Report Status: 268435456
Hashed bucket: a2e86e1220a81a4816a02d8983a8ca42
Cab Guid: 0

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Maschine 2 SW

Accepted answers

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Tbreezy

Do you just ininstall the patch? Is that what folks do? What is consideed best practice here?

Uwe303

Hello,

maybe you can try this stuff first: [Solved] - How to Fix Error Code 0xc0000005 in Windows | Stellar (stellarinfo.com)

Tbreezy

https://community.native-instruments.com/discussion/15199/maschine-crashing-not-loading-after-windows-update

@Jeremy_NI is there anybody on the NI team that might havxe some perspective here?

Tbreezy

If I move the "Kontakt 7.vst3" from within program files/common file/vst3 to another folder, and Launch Maschine it will load so the problem is more likely than not with that file (as indicated by the error message).

Reinstallink Kontakt (through Native Acess) did not make a difference. This maybe this ticket should co-tag kontakt, but i cannot edit the original ticket at this point.

Uwe303

You can maybe try this: https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#:~:text=Go%20to%20Start%20%3E%20Settings%20%3E%20Update,%2C%20file%20types%2C%20or%20process.

the pictures above show all native stuff i have on the list in order to make the stuff work

Jeremy_NI

@Tbreezy Have you tried these steps? MASCHINE Crashes

I see that you contacted our support, I'm adding the info you provided here to your ticket.

Tbreezy

https://community.native-instruments.com/discussion/comment/85231#Comment_85231

Yes with no affect. Like I said if I move only the Kontakt 7.vst3 file from the scan path and leave everything else in there, then Maschine loads fine. But you Kontakt is fairly essential to the product suite... That indicates some conflicts with that file in particular

Tbreezy

https://community.native-instruments.com/discussion/comment/85105#Comment_85105

How did you determine that you needed to do all that? I'll give it a try!

Uwe303

https://community.native-instruments.com/discussion/comment/85366#Comment_85366

On my computer a pop up window opened up after opening some programs for the first time, that some app was prevented from doing it's thing, after clicking on it, I came to a block list, where I then could say allow it. That happens if a program wants to write in some protected folders as far as I know.

Jeremy_NI

Can you check the version of the Kontakt 7 vst3 file? Is it the same as the standalone one?

Try also these steps: KONTAKT Crashes

Tbreezy

https://community.native-instruments.com/discussion/comment/85429#Comment_85429

I am going to need a little guidance to answer that. I don't see where this file is versioned

"C:\Program Files\Common Files\VST3\Kontakt 7.vst3"

further it is a very different file than this file

"C:\Program Files\Native Instruments\Kontakt 7\Kontakt 7.exe"

outside of the naming how might I check the version? I reinstalled Kontakt and they both have the same modified date (7/14/2023) if that is an indicator. @Jeremy_NI is there a different way to look at the version? Is there a tool I can use to open and inspect the vst file? I am fairly technical (but not a windows user) in my day job w/ 30 years of software engineering and architecture. I am happy to do some inspections if an engineer can provide some guidance...

Tbreezy

https://community.native-instruments.com/discussion/comment/85231#Comment_85231

How do I tie those things together - the support ticket leaves a lot to be desired. The intake form is not sufficient for significant feedback and honestly there deosn't seem to be any way to get status on them... or provide an update. I just noticed that there is a new version of kontakt available, so I am giving that an install, but looking at the release notes it doesn't mention fixing any compatibility bugs, so i am skeptical

after update I am still crashing at load:

Faulting application name: Maschine 2.exe, version: 2.17.4.0, time stamp: 0x647dba78
Faulting module name: Kontakt 7.vst3, version: 7.5.2.0, time stamp: 0x64b952e6
Exception code: 0xc0000005
Fault offset: 0x00000000006f7f74
Faulting process id: 0x0x41E0
Faulting application start time: 0x0x1D9BC0D58D5D3F2
Faulting application path: C:\Program Files\Native Instruments\Maschine 2\Maschine 2.exe
Faulting module path: C:\Program Files\Common Files\VST3\Kontakt 7.vst3
Report Id: 9c7d0ee6-24b4-4f6e-bea2-0774b1ba2825
Faulting package full name: 
Faulting package-relative application ID:

Uwe303

On windows you simply go to the file with the file browser, right click on it, select properties, then details - there you normally see the version. In your crashlog all seems to be the latest versions. but pls check the files itself as jeremy asked for.

Tbreezy

file version doesn't seem to be an option in the default windows 11 file properties. Powershell has an ansswer though

PS C:\Users\tbrow> (Get-Command "C:\Program Files\Common Files\VST3\Kontakt 7.vst3")
CommandType     Name                                               Version    Source
-----------     ----                                               -------    ------
Application     Kontakt 7.vst3                                     7.5.2.0    C:\Program Files\Common Files\VST3\Kontakt 7.vst3


PS C:\Users\tbrow> (Get-Command "C:\Program Files\Native Instruments\Kontakt 7\Kontakt 7.exe")
CommandType     Name                                               Version    Source
-----------     ----                                               -------    ------
Application     Kontakt 7.exe                                      7.5.2.0    C:\Program Files\Native Instruments\Kontakt 7\Kontakt 7.exe

@Jeremy_NI is that helpful? I assume that is the version number(s) you are looking for. Let me know if there is something else I can do diagnostically. Like i said I am open to installing a vst debugger / profiler...

Tbreezy

I have uninstalled windows updates... still doesn't work. Also added virus exceptions for Maschine 2.0, the common VST3 folder, and scanpluginsapp... nothing seems to work.

I am not even sure if I do a factory reset and reinstall from scratch whether this will work/ @Jeremy_NI asking (again) if there is anyway I can speak with an engineer. or add some diagnostic software...

I removed the Kontakt 7.vst3 from the common files directory (just to confirm one last time) that Maschine Loads - and infact it does. That VST3 file is an important one for all the instruments. So that is not a workable (nevermind acceptable) answer.

Per my pal who works in the industry it may be related to a Direct-X update. So I am attaching Direct-X Diagnostic stuff:

DxDiag.txt

I don't see anything in this attached txt dump that is dated to the time of the issue. But also I dont konw what to look for besides dates

I also installed FL Studio, and that seems to load all the VST3s fine. It also load maschine as a plugin, which also looks to add all the VST3s fine too. I don't know how to use that software - but the demo track is playing. I can browse to and load Vintage Organs, the sample sound playes, but I have no idea how to load it onto a track... ...wait figured it out. Was able to load a Kontakt play with scarbee electric pianos and sequence something quickly and it worked.

This looks to be something between Maschine 2 sw and Kontakt 7.vst3 and my machine...

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