Traktor s4 mk3 sound cuts off

Chrispolly
Chrispolly Member Posts: 7 Member
edited July 2023 in Traktor Software & Hardware

I have a Traktor S4 Mk3

latest firmware,using a MacBook pro

16 inch, i7 with latest os Ventura and Traktor pro version 3.8 lisenced fully.

The issue is that after a few minutes of playing music the sound cuts off.

All buttons,jogs faders are working but no sound no where.

I used a few laptops both Mac and windows,same issue.

I have changed power supply,same issue

I have disabled blue tooth and wifii,same thing.

I changed usb cables,same issue

I unplug usb cable and sound comes back.

I also power off and on and sound comes back for a few minutes.

I tried everything to no avail

can someone help me?

Best Answers

Answers

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓

    Hi @Chrispolly,

    I suspect a hardwarev flaw here, therefore I have created a ticket for you with our Customer Support. Please check your inbox.

  • Chrispolly
    Chrispolly Member Posts: 7 Member

    can I return it please for a replacement or refurbished unit

    I need one urgently it's my second controller from you with issues


    thank you

  • Chrispolly
    Chrispolly Member Posts: 7 Member

    hi can I get info on how to send my traktor s4 mk3 back for replacement or repair please

  • Nico38
    Nico38 Member Posts: 8 Newcomer

    Hello.

    I have exactly the same problems on my new S4 mk3.

    I tried to reinstall traktor, instal new driver, update firmware, change USB cable and the sound still stop after few minutes I don't know why ...


    I had S2 mk3 and never had any problems before.

    Can you help me ?

    Thanks in advance.

  • Chrispolly
    Chrispolly Member Posts: 7 Member

    I don't have a solution

    my controller is brand new and no one is able to help me solve the issue.

  • Nico38
    Nico38 Member Posts: 8 Newcomer

    NI support didn't take it for repair or exchange?

    I have exactly the same problem, impossible to play longer than 5min without sound cutting off then this S4 controller is completely useless.

    It is also brand new for me so I hope NI will do something.

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/70232#Comment_70232

    My aplogies, I am not working around the clock. You should now find another email that directs the issue straight to NI Hardware Support.

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    https://community.native-instruments.com/discussion/comment/70247#Comment_70247

    Hi @Nico38,

    please check your inbox, I have created a ticket for you as well.

  • Nico38
    Nico38 Member Posts: 8 Newcomer

    Hello.

    I received today the S4 after repair. It still have exact the same problem. Very slow, 2-3s to change effect when I push 1/2/3/4/filter button. random cut of sound after a few minutes. Sometime deck A or deck B stop without any reason...

    I'm absolutely sure it comes from hardware of S4 controller. A friend borrow me his S4 mk3 during 3weeks and I had no problem, it was perfectly working and it was pure pleasure. When I start to play on my S4 after "reparing" it was directly full of bug after few minutes ...

    So I still can't use my S4 mk3 controller I bought brand new...

  • Chrispolly
    Chrispolly Member Posts: 7 Member

    send it back

    they are aware of the sound bug and they will send u another unit

    u need to push then to get it done

  • Amber_K
    Amber_K Member Posts: 6 Newcomer

    I have the same problemon Traktor Mk 3 S4 ! but 1 time in week . This probmel start after 1 year bought. 

    And its very gives trouble when playing, recording sets and in general it is not normal for such a good and new apparatus


  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/84213#Comment_84213

    Hi @Amber_K,

    please check your email inbox, you should find a support ticket asking for details on the behavior of your controller. From now on, all communication around the issue with your unit will be solely handled via that ticket, not this community thread.

    THX!

  • Amber_K
    Amber_K Member Posts: 6 Newcomer
    https://community.native-instruments.com/discussion/comment/84418#Comment_84418

    ok. thank you!

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