Hi there
Newcomer to this forum, longtime NI user.
I've bought the upgrade to Komplete 14 and installed Ozone 10 standard from Native Access.
I've been searching the forum and found out that if I want to upgrade to Ozone Advanced, I have to do it from NI
https://www.native-instruments.com/en/pricing/ozone-10-advanced/
But on that page I get the message
"You do not qualify for cheaper pricing.
This crossgrade only works for registered users of KOMPLETE 2-14, KOMPLETE 8 -14 ULTIMATE, KOMPLETE 12-14 ULTIMATE Collector's Edition.
You won't be able to install and activate this version unless you own one of the required products listed above!"
but Komplete 14 is registered at my account.
What part am I missing?
tia
Carsten