Why the "Headphones" option disappeared from the Output Monitor ?

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  • Orbiuxx
    Orbiuxx Member Posts: 27 Member

    Hello Kubrak,

    Yes, I'm using the right driver, downloaded from Native site,


    image.png

    it's a ASIO driver, thank you for trying!


    best regards from Brazil!

  • wayfinder
    wayfinder Member Posts: 416 Guru
    edited December 2022

    I don't know if you have checked this already, and please forgive me if I am telling you things you already know but I can't tell from here what your level of expertise is so I'll start from the beginning:

    The "Master" outputs go to your speakers. It plays what's running on the decks, that's your mix right there.

    The "Monitor" outputs go to your headphones. They do not duplicate what's going to master as long as you have Cue Mix at 0, but they only play what's on the cue! So if you are just playing something in a deck, there will not be any output if Cue Mix is 0 and nothing is playing on Cue. If you want to test the function, you need to (for example) preview a track from the browser in the preview mini-player, or use the CUE function on a track deck (or turn up the cue mix knob - at Cue Mix 127 the Monitor Out will in fact duplicate the Master Out)

  • Orbiuxx
    Orbiuxx Member Posts: 27 Member
    https://community.native-instruments.com/discussion/comment/43254#Comment_43254

    Hello Wayfinder!


    Well, we'd better skip this step then, I've been a DJ for over twenty years and honestly, all controllers today are rooted in the excellent DJM 500...yes, 500! I don't know how to operate the headphones and their Vol, Cue and Mix controls, thanks for the tips, but I learned all that in the Stone Age.

    As you know, the Kontrol S4 MK1 has Master outputs, Headphone listening via Cue and Monitor outputs, which, as the name implies, can be used for any external amplification or monitoring system, on stage or in any other environment, whatever you want.

    I used the headphones normally, one day they stopped working. I can only believe it to be a Hardware issue as the configuration options and hardware tweaks have been exhausted.


    thanks for trying!

    best regards from Brazil!

  • wayfinder
    wayfinder Member Posts: 416 Guru

    Dang, I hope it can be fixed somehow :(

  • G.M.T.
    G.M.T. Member Posts: 1 Newcomer

    @Orbiuxx

    Did you ever solve this issue? I have the same problem with an S4 Mk2, cue vol on the S4 doesn't change the cue vol on Pro 3, whilst I can hear sound through my headphones its very faint, no option in output routing to select 'headphones'

    My headphones work fine in other devices..

    Very frustrating.

    Have opened a ticked with NI support, but saw your OP, I have the same issue!

    Tim (from London)

  • Orbiuxx
    Orbiuxx Member Posts: 27 Member
    Answer ✓
    https://community.native-instruments.com/discussion/comment/55204#Comment_55204

    Hi GMT, I'm sorry you're going through this too 😔. My experience was very tiring, because, despite the attention of all the attendants, and some members of the community 🙌, I didn't get the answer here. If you follow the same path I did, you will spend weeks doing and redoing tests and configurations, with no result. But calm down, I managed to solve! As, several times, I tried to argue that it would be a hardware problem, but nobody wanted to admit this hypothesis, I got tired and handed my Kontrol S4 MK1 to a Brazilian technician who only works with controllers and he said to me: "ah, I know what is it, I fixed about five with the same problem" - do you believe it?

    that is, it is a hardware problem and you will only waste time trying to adjust the software. As you are in London, I believe it is easier to find an authorized Native assistance. I hope I helped and prevented you from having the headache I had for almost a month!!! Good luck,


    Best regards from Brazil🙏

  • AleixFerrero
    AleixFerrero Member Posts: 1 Newcomer

    @Orbiuxx I have the same fault in my S4 MK1, no audio in headohones, having well configured the software side. Your braziliand technician who repaired your unit told you what component was the fault? I have everything to repair the headphones PCB except the service manual. But seems a "standard" faulty component.

    Can you ask them or give me their contact to talk with the tech?

  • saanch
    saanch Member Posts: 1 Newcomer

    Hi, Facing the same issue, what was the exact hardware issue that was found?

  • Pilz-E
    Pilz-E Member Posts: 3 Newcomer

    Super frustrating!!!

    Same issue here on an S4 Mk2 I bought second hand. I guess from previous commenters, I bought a stuffed unit. Headphones work fine everywhere else, just not on the S4. I can get signal through them, just not independent to a deck without bleed from others. Pretty bloody hard to mix when you can't isolate one deck from the next.

    So wanted to stick with Traktor, both Recordbox and Serato haven't appealed to me, but alas, NI could be losing another customer as upgrading to the S4 Mk3 seems like it might be fraught with frustrations, and, at age 53, time is rapidly running out on this vinyl DJ wanting to mix digital in too! 😬

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