The input of second-hand transfer ID failed, and the verification code was prompted to be invalid.

rikliao · February 23

I didn't see any verification code input screen. I'm going nuts.

I come from China. As the world knows, any Google service will be blocked by China.

If you use Google verification code, it will be a huge obstacle for us.

Excuse me, why can't I use the secondhand transfer ID when I pay for it? Is this verification code necessary?

Please treat it fairly, thank you.

Matt_NI · February 23

You'd want to contact our account support directly if you have an issue with a code. Unfortunately, there's not much we can help with in this community.

Here's the link: https://support.native-instruments.com/hc/zh-cn/categories/360000053657-%E5%B8%90%E6%88%B7%E5%92%8C%E8%AE%A2%E5%8D%95

Kubrak · February 23

Well, I do not know about verification code thing... But I guess the Transfer Code should look different. There should be latin letters and numbers, not chinese signs.

rikliao · February 23

https://community.native-instruments.com/discussion/comment/54627#Comment_54627

There is no problem with the transfer ID. It does not have any Chinese characters.

The error is the verification code. I don't see the option "I'm not a robot".

andalassamXX · February 23

If it is me, I will use email verification code like Epic. Google verification code is not reliable.

Matt_NI · February 23

You'd want to contact our account support directly if you have an issue with a code. Unfortunately, there's not much we can help with in this community.

Here's the link: https://support.native-instruments.com/hc/zh-cn/categories/360000053657-%E5%B8%90%E6%88%B7%E5%92%8C%E8%AE%A2%E5%8D%95

The input of second-hand transfer ID failed, and the verification code was prompted to be invalid.

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