My Maschine Plus crashes and erases my projects with it.

Magenta · 2022-08-30T14:49:21+00:00

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Running my Maschine + in stand alone. I tried to reset the hardware and also format the sd card. Still crashing and erasing my projects even at 52% cpu usage. Bought at time it first became available for sale in 2020. Is the first batch possibly back in 2020 have some defects in the Hardware? Please help. I really think this is awesome that we can run the hardware in stand alone and would like to fix this issue. Thx.

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Magenta

https://community.native-instruments.com/discussion/comment/29804#Comment_29804

Hello, I placed another SD card in the M plus and it’s working better now. However after loading up about three groups and using one group as an effect Channel with only one plug-in on it, it starts to slow down and reach its maximum capacity. Can you please give me an idea of how many groups should be able to handle approximately how many send a fx plug-ins etc…

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D-One

You wouldn't happen to be looking for your projects with FILE button instead of Browser>Projects>User ??

It's a common mistake, as FILE only shows (10) recent projects as it says above the 7th top button, its the M+ equivalent of this:

ozon

I also have an early model (first or second production batch) and mine became more stable with every update.

Additionally to what @D-One wrote regarding locating your projects after a crash, make sure your device is really updated to the latest software (1.4) and firmware (0.1.9) and all your installed libraries and products are updated as well.

Using a high quality third party SD card might be preferable as well.

Magenta

https://community.native-instruments.com/discussion/comment/29596#Comment_29596

Thank you. Your help is greatly appreciated.

Magenta

https://community.native-instruments.com/discussion/comment/29607#Comment_29607

Hello.

Thank you for your help. can you please let me know how the SD would help in the Hardware crashes? Thx

Magenta

Does anyone know how to pay the fee and replace the defective Hardware and where to send it? Thx

ozon

https://community.native-instruments.com/discussion/comment/29746#Comment_29746

SD cards are not very reliable. If you often experience crashes when opening or saving files (Projects, Groups, Sounds, Samples) then this could be an indication for defective storage media, in case of the M+ the SD card.

The OEM SD card that is originally delivered with the M+ seems to be of lesser quality and many users have reported various problems (speed issues and crashes) here and on the old forum that were resolved by using a high quality SD card of a well known brand.

I have very good results with this card:

SanDisk Extreme 256GB microSDXC UHS-I A2 V30 U3

ozon

https://community.native-instruments.com/discussion/comment/29747#Comment_29747

Contact NI support via online chat.

Jeremy_NI

For all hardware inquiries, this is where to get in touch: https://bit.ly/NISupport_Hardware

Jeremy_NI

@Magenta Have you updated the firmware to 1.9 ?

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

Magenta

https://community.native-instruments.com/discussion/comment/29802#Comment_29802

Hello, yes I updated The firmware. And still crashes even at 52% CPU usage. I tried resetting the hardware and formatting the SD card and still it crashes often when I’m using it. Also tried to save on cpu by following the steps needed. I have a ticket opened and I got a response mentioning if it’s out of the one-year warranty then there’s a fee for replacement. When I first bought it in 2020 from Amazon I was not using it in stand alone but with my laptop. I just only recently started using it stand standalone and then realized it had crashing issue/hardware issue. I emailed back wanting to pay the fee and replace the hardware. However I have not been getting any responses back anymore. Your help is greatly appreciate.

D-One

Make sure it really has a HW issue before going thru that process, you might just have stumbled on a specific bug that causes crashes.

Magenta

Went through the process even reset the hardware and format of the SD card. Also, afterwards I had to re-download expansion packs etc... still The hardware is crashing. Personally, the Maschine Plus performance instrument is by far my favorite.

Thank you so much for all your help

ozon

Do the factory Projects from the Maschine Library and Expansions also crash your M+?

Do you use a power bank as power source?

Magenta

https://community.native-instruments.com/discussion/comment/29839#Comment_29839

When I try to open a factory project automatically that crashes the M+

ozon

https://community.native-instruments.com/discussion/comment/29842#Comment_29842

Personally, I’d try with a different (high quality, high performance, high capacity) SD card abd verify that the M+ has sufficient power, just to be able to exclude an error source that is easily corrected. If that doesn’t help, I’d contact support.

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