Blank pages during checkout on NI's website / NI Products page crashes

Blix Six · 2022-08-02T07:48:14+00:00

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I'm experiencing issues with the NI brands/products page.... all other NI pages (Community, Support) pages load up ok. When I click on the Products page it tries to load, but then goes to a blank white screen (after a couple of seconds). I've tried it on different browsers and on another mac & iPhone bt with the same result.....Interesting.

Just means I can't buy anything from eh NI page 😏

has anyone had this issue or know what's going on?

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Accepted answers

Jeremy_NI

There is a current bug that displays blank pages during checkout. This happens for a limited number of users. If you are affected by this, our support agents need to change a few things on your account to work around it, so please get in touch here: https://bit.ly/NISupport_OP

All comments

Kaiwan_NI

Hi @Blix Six unfortunately there's an issue on our website atm which seems to affect some users. I created a support ticket for you so our team can fix it for you.

cate

Been happening to me for weeks. I want to upgrade my products . Used different browsers, no ad blocks, no anti virus software, no VPN .. It's a bit frustrating

PK The DJ

A bit more info would be useful. The first poster was using Mac. Are you also on Mac?

Which browsers did you try?

It all works fine for me, but I'm on a Windows 11 PC using Firefox.

Jeremy_NI

mr.s13ge

I'm having this issue as well; and the fact that it's known, affects random users without their knowledge, and NI doesn't want to address it until you search the support forums and contact them individually has made me re-consider the need to log-in to the store at all....

Jeremy_NI

https://community.native-instruments.com/discussion/comment/29176#Comment_29176

Welcome to the forum. This issue is being worked on, and it seems to be a tricky one.

mateusz12300w

I have the same problem, I wrote to support. Please solve the matter urgently

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