License issue mk3

I saw your comments and I registered just so I could respond. The easiest and best thing for you to do would be to take your Maschine, throw it in the garbage and forget you ever bought it. You are never going to use it. When they first came out, I bought one. It was brand new and purchased from an authorized dealer (Guitar Center). I was the first person to open the box. It wasn't used, refurbished or open box. Its not used and was a factory sealed unit. During the setup process I was prompted to contact customer support. And that's where everything stopped. Its impossible to contact them. It was to a point where I lied my way through the online support until I got a box to input comments. I included all my personal information and everything else I could think of, and still no contact. The closest I ever got to speaking to someone is in the comments section of a youtube video. NI has an official youtube channel. I made a post detailing the nightmare I was going through and asked if anyone had a similar experience. Now I get a response from NI because my comments are now public, for anyone to see. They told me not to make up lies and to contact customer support and the issue would be dealt with immediately. I tried online help one last time and still no results. I went back to youtube and put all of my personal information in a public post on a youtube video. Instead of activating my account, they delete all of my posts the second they see them. This was NI's official channel, so I know they're aware of my problem. If I can't get them to activate a factory sealed new unit, they're not going to help you with a used one.

I know some people will have some questions for me. I'll save you some typing. My answer is going to be, yes I did. Also, here's my serial number to show I'm not making this up. [DELETED BY MODERATOR]. You only lost $400 because you bought it used. Just forget about it and move on to something else.

I see they already tried to delete part of my post. NI should be ashamed of themselves. They know about my problem. They have my serial number for verification. Do you think for a second that they would contact me so I can activate the product that I paid over $700 for and haven't used one time? No way in hell. They simply will not contact a customer for any reason. Here's my personal cell phone number I'm giving anyone from NI permission to call me at any time, day or night. No problem. If anyone reading this thinks that's not my real number, you're welcome to call me any time. I might as well list my personal email

"Hey there, I checked in our system and couldn't find any request from you, at least with the same email address chosen for the forum. Please get in touch with support here: https://bit.ly/NI_Support_All"

I don't care what you can or can't find. I've had this piece of junk for about 5 years now. I have no idea what email address I used, nor do I care. Its time for you guys to do something more than nothing. You have all of my personal info and serial number. You take care of it and get back to me. I have plenty of experience using your online help. If it worked, we wouldn't be having this conversation. Are you really going to tell us that if the online system fails, NI doesn't care enough to have a real person make a simple update to an account? What about all the other people that you are doing this to? You're taking money people and not giving them the product they paid for.

I just want to be clear on something. I have already tried doing things your way. I have spent hours dealing with your system. It doesn't work. The only way to fix this problem is for you to make contact with me. You can call me or send me an email. You already have both. If NI can't handle something this simple, then everyone reading this post will see it. Unless, of course, you keep deleting things I post. You didn't delete anything because it was my personal information. What do you care about that? The reason you delete comments is because you don't want anyone to read them.