How do I fix Native Acess not Installing Maschine 2 Applications?

Novatheproducer2
Novatheproducer2 Member Posts: 4 Newcomer
in Native Access

Hey guys, I have downloaded the Native Access and its application before and it has worked. But I try to download it again and Maschine 2 Essentials is stuck at "installing" while Maschine 2 Factory Selection is installed but I don't see the application to where I can open it. Please help me, I have contacted support and they did not help.

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  • LostInFoundation
    LostInFoundation Member Posts: 5,569 Legend

    Try to check in the folder indicated in NA where the downloads go if there are some files (maybe corrupted) that are left there. In that case, delete them and retry the download.

    Btw: Maschine Factory selection is not the Maschine app but some other bundled softwares. It should not even appear in NA. Are you maybe talking about Maschine 2 Factory library? (Which is also not the Maschine app but a library of kits, sounds,… that you can use in Maschine app when you’ll have it installed)

  • Novatheproducer2
    Novatheproducer2 Member Posts: 4 Newcomer

    Yes, you're right maschine factory selection isn't supposed to open. But, I did what you said but now it says installation failed. Which is good because its different from "installing" What do I do now?

  • Novatheproducer2
    Novatheproducer2 Member Posts: 4 Newcomer

    Now it's stuck on installing again when I try to redownload it, this did not help. Please give me another solution

  • Novatheproducer2
    Novatheproducer2 Member Posts: 4 Newcomer

    Hey guys, I have downloaded the Native Access and its application before and it has worked. But I try to download it again and Maschine 2 Essentials is stuck at "installing" Please help me, I have contacted support and they did not help. I have tried to reinstall, but it doesn't let me while being stuck at "installing" and I tried to delete files and let native access redownload them.

  • PoorFellow
    PoorFellow Moderator Posts: 6,999 mod
    https://community.native-instruments.com/discussion/comment/228209#Comment_228209

    Please help me, I have contacted support and they did not help. I have tried to reinstall, but it doesn't let me while being stuck at "installing" and I tried to delete files and let native access redownload them.

    Please do not post same topic more places in the forum.

    For all I know then your specific problem needs a manual download from support.

    If what support suggested did not work then please respond to support promptly and tell them so and ask for a solution.

    If what you are referring to was the chat bot and you have not yet opened a ticket then please do so now : Please contact N.I. Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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