NTK Daemon installation hasn't been completed

PascalHP HSMR
PascalHP HSMR Member Posts: 45 Member
in Native Access

Hello everyone.

Since this morning, I haven't been able to launch Native, and the NTK Daemon installation hasn't been completed.


I've tried running as an administrator, in normal mode, in French or English, and the error message is always there.


I've also deleted native.access.xml, restarted, and the same thing still happens.

If you have any ideas about the problem before I contact support, please do.


Thanks in advance.
PascalH.

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  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member
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    Screenshots

  • Mert_NI
    Mert_NI Customer Care Posts: 903 mod
    https://community.native-instruments.com/discussion/comment/226555#Comment_226555

    Hello PascalHP HSMR, can you please try the steps in this Knowledge Base Article below:

    Fixing Software Update Installation Issues (Windows)

    I hope this helps☺️

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member

    Hello @Mert_NI and thank you for your message.


    I've already visited this page, then tried other options like https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup, then a few tutorials, but nothing works.

    Furthermore, in the 'NI Uninstall RegTool_64bit.zip' window, only Native Access appears.

    What this program does: Removing links in the registry, deleting them.

    Since I don't have the ability to run it for NTK Daemon, is it possible to do it directly in the registry? .

    I'm using Windows 10 Pro and so far, apart from a few bugs, I've never had this type of problem. Avast as an antivirus.


    Musical Friendship.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member
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    To be honest, I don't really know what to write in the window.
    Thanks in advance.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member
    Screenshot_23.png

    Here it is on my PC
    Thanks in advance

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member

    I am beginning to wonder if I made a good decision investing in Native.

    Today, I have no way to access support without being confronted by a robot that only interacts through questionnaires that have nothing to do with my request.

    Moreover, now I no longer have access to Kontakt 7 or the other programs since they ask me to validate my licenses; I did not pay for a demo usage.

    Are there still technicians at Native like there used to be?

    Thank you in advance.

  • PoorFellow
    PoorFellow Moderator Posts: 6,865 mod
    edited May 17
    https://community.native-instruments.com/discussion/comment/226759#Comment_226759

    There is support , however then the web support interface is the only way of initiating support : N.I. Native Access and Installation Support .

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

    It is always a good idea to take a backup of your PC in case something goes wrong.

    The immediate things to try could be this :

    First Use the System File Checker tool to repair missing or corrupted system files

    Then uninstall Native Access and the NTKDaemon + remove same in the NI reg tool

    Then make a new Admin account on your computer

    Reboot

    then log into new Admin account and install latest version of Native Access for your OS as an Admin

    If that succeeds then reboot and log into your standard account and install latest version of Native Access for your OS as an Admin to see if that works ?

    Whether that works or not then you can just remove the new Admin account after that.

    As for your general query here then you don't give any actual information about any errors or screenshots of errors and you do not supply any EventViewer info . See here for how to use Event Viewer. To access Event Viewer select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key.

    Anyway then while such problems can be hard to get around then the typical troubleshooting steps are more or less the same :

    Use the System File Checker tool to repair missing or corrupted system files

    Allow an app to access controlled folders

    block third-party app installations in Windows 11/10 (for how to unblock)

    And uninstall/re-install all the VC++ dependencies..

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member

    Thank you for your messages and suggestions. I've already put together quite a few suggestions for help. I've done a system restore and put Windows Update on standby, and it's still stuck with Daemont when the service is installed. Attached is a screenshot of the registry. It's a real pain since I can't even use anything on Kontakt anymore.
    Thanks in advance.

    Screenshot_28.png
  • PoorFellow
    PoorFellow Moderator Posts: 6,865 mod
    https://community.native-instruments.com/discussion/comment/226919#Comment_226919

    Please contact N.I. Native Access and Installation Support for them to take a deeper look at your problem.

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member
    edited May 19

    Hello, and thanks again for the suggestion, but this chat is crazy.
    I've been chatting with them for over two days, and I haven't had a technician I can talk to without going through pre-formatted questions.
    Plus, there's no way to get a ticket so they can take my problem seriously.
    I only communicate through Edge and Google Translate, so it's a real headache for me.
    The changes that need to be made may seem easy to some, but switching from French to English isn't easy, so wading through command lines and registry keys will end up completely crashing my computer.
    I'm thinking of completely reinstalling my PC because of a software problem like Daemon, which is making me a little sick. With Arturia, Cubase, Ableton, Cakewalk, and FL Studio, I've never encountered problems as significant as with Native Access and its use. I was hoping to upgrade from Komplete 14 Standard to 15, but I don't think that's really my intention anymore if this kind of problem becomes recurring and I have to change my machine to be able to continue using good Native products.
    Sorry to bother you with this, but I don't know how to solve this problem anymore. Thank you for your kindness.
    PascalH

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member
    Screenshot_2.png

    In dialogue with the cat since May 16

  • PoorFellow
    PoorFellow Moderator Posts: 6,865 mod

    @Jeremy_NI , I can not tell for sure if PascalHP HSMR has been in contact with N.I. support chat or only with the chat-bot. Also there appear to be more misunderstandings here. Could you please help PascalHP HSMR get a ticket opened to get the support needed.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,474 admin

    @PascalHP HSMR Sorry to hear your trouble with Native Access and when contacting us.

    I couldn't find any requests from you in our system. I would recommend the following:

    1. Start a new chat. (making sure you are logged in)
    2. At some point write "contact support" or "talk to an agent"
    3. If you use an adblocker make sure it's deactivated for our website.
    4. Try with a different browser
    5. Try private/incognito mode on your internet browser.
  • PascalHP HSMR
    PascalHP HSMR Member Posts: 45 Member
    edited May 19

    @Jeremy_NI Hello and thank you for your message.

    I followed the link for support, but unfortunately, I only have two options available to me:

    Chat and the community.


    I partially found a solution while waiting for this problem to be resolved.

    I found two Native Access installers in my external disk archives.

    Both are functional, and I was even able to upgrade two programs. However, the latest update is completely buggy with Daemon, always giving the same error message, so I went back to an older version of Native Access and I refuse the update each time until I have a good version.

    Would you be able to offer me the penultimate version so I can take advantage of Kontakt or the Ultimate solution for Daemon?


    Thanks in advance.
    PascalH.

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  • PoorFellow
    PoorFellow Moderator Posts: 6,865 mod
    edited May 19 Answer ✓
    https://community.native-instruments.com/discussion/comment/227060#Comment_227060

    unfortunately, I only have two options available to me: Chat and the community.

    Quote Jeremy_NI :

    1. Start a new chat. (making sure you are logged in)
    2. At some point write "contact support" or "talk to an agent"
    3. If you use an adblocker make sure it's deactivated for our website.
    4. Try with a different browser
    5. Try private/incognito mode on your internet browser.
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