NTK Daemon installation hasn't been completed

PascalHP HSMR
PascalHP HSMR Member Posts: 40 Member
in Native Access

Hello everyone.

Since this morning, I haven't been able to launch Native, and the NTK Daemon installation hasn't been completed.


I've tried running as an administrator, in normal mode, in French or English, and the error message is always there.


I've also deleted native.access.xml, restarted, and the same thing still happens.

If you have any ideas about the problem before I contact support, please do.


Thanks in advance.
PascalH.

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  • PascalHP HSMR
    PascalHP HSMR Member Posts: 40 Member
    Screenshot_16.png
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    Screenshots

  • Mert_NI
    Mert_NI Customer Care Posts: 896 mod
    https://community.native-instruments.com/discussion/comment/226555#Comment_226555

    Hello PascalHP HSMR, can you please try the steps in this Knowledge Base Article below:

    Fixing Software Update Installation Issues (Windows)

    I hope this helps☺️

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 40 Member

    Hello @Mert_NI and thank you for your message.


    I've already visited this page, then tried other options like https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup, then a few tutorials, but nothing works.

    Furthermore, in the 'NI Uninstall RegTool_64bit.zip' window, only Native Access appears.

    What this program does: Removing links in the registry, deleting them.

    Since I don't have the ability to run it for NTK Daemon, is it possible to do it directly in the registry? .

    I'm using Windows 10 Pro and so far, apart from a few bugs, I've never had this type of problem. Avast as an antivirus.


    Musical Friendship.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 40 Member
    Screenshot_22.png

    To be honest, I don't really know what to write in the window.
    Thanks in advance.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 40 Member
    Screenshot_23.png

    Here it is on my PC
    Thanks in advance

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 40 Member

    I am beginning to wonder if I made a good decision investing in Native.

    Today, I have no way to access support without being confronted by a robot that only interacts through questionnaires that have nothing to do with my request.

    Moreover, now I no longer have access to Kontakt 7 or the other programs since they ask me to validate my licenses; I did not pay for a demo usage.

    Are there still technicians at Native like there used to be?

    Thank you in advance.

  • PoorFellow
    PoorFellow Moderator Posts: 6,811 mod
    edited May 17
    https://community.native-instruments.com/discussion/comment/226759#Comment_226759

    There is support , however then the web support interface is the only way of initiating support : N.I. Native Access and Installation Support .

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

    It is always a good idea to take a backup of your PC in case something goes wrong.

    The immediate things to try could be this :

    First Use the System File Checker tool to repair missing or corrupted system files

    Then uninstall Native Access and the NTKDaemon + remove same in the NI reg tool

    Then make a new Admin account on your computer

    Reboot

    then log into new Admin account and install latest version of Native Access for your OS as an Admin

    If that succeeds then reboot and log into your standard account and install latest version of Native Access for your OS as an Admin to see if that works ?

    Whether that works or not then you can just remove the new Admin account after that.

    As for your general query here then you don't give any actual information about any errors or screenshots of errors and you do not supply any EventViewer info . See here for how to use Event Viewer. To access Event Viewer select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key.

    Anyway then while such problems can be hard to get around then the typical troubleshooting steps are more or less the same :

    Use the System File Checker tool to repair missing or corrupted system files

    Allow an app to access controlled folders

    block third-party app installations in Windows 11/10 (for how to unblock)

    And uninstall/re-install all the VC++ dependencies..

  • bob
    bob Member Posts: 27 Member

    NTKDaemon 3.18.0 is broken, it can only use C:/public location for content & download.

    the only way to get it opening is a regedit clean

    delete the location path here: HKEY_USERS.DEFAULT\Software\Native Instruments\Native Access

    make a backup of your content key before delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments

    delete also all your json files in public/documents/Native Instruments/Installed products

    now you should be able to get native access opening, but showing nothing installed.

    in some case if the "loading products" never end you should also delete the Native Access cache: user/app data/roaming/native instruments (you can delete the folder) & this key HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Native Access

    if you stop NTKDaemon service or change the user account, it will break again Native Access.

    everything (regedit & json files) using another location than C:/public will break Native Access.

    use the content backup and delete json files to enable the applications to load content again.

    this thing is broken since 1 may, and still not updated by NI. maybe next week if we are lucky.

    the NTK log file say drive access refused if you are not using C:/public (for download & content)

    if you have no more space on C your are dead for downloading products. it is a real shame coded with feet & not tested.

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