CRITICAL MULTIPLE ORDERS CONFIRMED GLITCH

metro_boomin
metro_boomin Member Posts: 4 Member
edited May 15 in Native Access

Hello Native Access Community,

I've joined today and wanted to write about this recent issue, I'll try to keep it short as best as I can. I encountered a strange problem/glitch/bug with software redeeming. I’m a student and producer getting ready for University Entrance Exams, I started producing last year. I really love the KONTAKT Library and I hadn't have had any sounds so I wanted to get some. I saw the Akai campaign of you get to choose a KOMPLETE 15 SELECT license if you buy a midi keyboard, so I bought an Akai MPK MINI MK3 midi keyboard to use it while producing and get access to your guy’s software.

About two weeks ago I chose the Beats bundle and put in the code that Akai gave me to get that bundle for free. After I pressed the button the screen froze and had a spinning circle in the middle. I waited 15 minutes so maybe it would resolve on its own but it hadn’t. So I closed google and as soon as I did that I got bombarded with 40-50 order confirmed emails.

I checked my account and weirdly enough I had around 40 to 50 of this Komplete 15 Select Beats for Akai bundles each costing 99$ so in total around 4000-5000$ worth of bundles just sitting in my account. I had finals week so I couldn’t contact you guys earlier. I redeemed one for my account as I was supposed to and the others are sitting in the “NOT REGISTERED” section of my account. Each one has different serial numbers and they are redeemable so it’s not a visual glitch they are literally legit. I wanted to notify you guys of this glitch as it’s a huge problem and could cost thousands of dollars. Has anyone encountered this problem before? Do you guys have any advice on what I can do about it?, It would be great if someone from Native Access could contact me. Thank you for reading all of this it might’ve been a bit lengthy, sorry!

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,404 admin
    Answer ✓

    @metro_boomin A little feedback and good news, you haven't been charged for these extra licences. Thanks for reporting though, it seems that there was a glitch there. My colleagues will get back to you anyway.

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