CAN SOMEBODY PLEASE ASSIST ME WITH THIS NATIVE ACCESS?

sam88 · 2025-05-08T08:10:15+00:00

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I have tried everything and this native access does not work. The APP is STILL STUCK on the ''Loading Product'' screen. I am using a Macbook Pro M4 with an updated OS. The solutions you provide DO NOT WORK. Can someone please fix this issue for me I cannot do my work. I am losing time and money due to this issue. PLEASE!

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DunedinDragon

Well I'm not sure there's much to respond to here. You haven't specified what "solutions" you've tried, nor have you specified which version of Native Access you're trying to work with. Have you tried submitting an actual support ticket through the normal Native Instruments support on the main web site?

Without more specific information no one can really help you. Make sure you're logged into your account on the Native Access account and go here;

https://support.native-instruments.com/hc/en-us

PoorFellow

https://community.native-instruments.com/discussion/comment/225389#Comment_225389

Thank you , I merged one and deleted another.

Mert_NI

https://community.native-instruments.com/discussion/45007/can-somebody-please-assist-me-with-this-native-access

Hello Sam, have you tried the workaround below:

First please delete the User Registry entries of Native Access and the NTKDaemon:

Click the Windows Start button at the bottom left side of your screen.
Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
HKEY_CURRENT_USER > Software > Native Instruments >
Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

Click the Windows Start Button on the bottom left of your screen.
Type %localappdata% and press Enter.
This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

For Mac:

First please clear the Native Access cache by deleting the following folders:

Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:

Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
restart your computer

I hope this helps☺️

sam88

https://community.native-instruments.com/discussion/comment/225542#Comment_225542

hello, yes I have done this multiple times. I have even sent a ticket as well. Is there no other solution?

BIF

Some basic questions that may help us stumble upon something to look at in more detail.

What version of Mac OS are you on? "latest update" is not enough; please tell us the version.

What version of Native Access do you have on that computer?

Have you enabled disk access authority on the Mac?

Which drive are you installing to, and how much free space does it have left?

When you start Native Access after a fresh reboot of the Mac, what happens, and does it ever fully initialize? Are there any messages on the screen, and if so, what are they?

Is your Mac's connection to the internet fully reliable?

sam88

https://community.native-instruments.com/discussion/comment/225560#Comment_225560

Hi there. Just to answer your questions in order

Operating system - MacOs Sequoia 15.4.1

Native Access - Version 3.8.1

Installed On the main HD 600g left (I have a 2Tb ssd external

Disc Access Authority - yes I did do that (I saw someone say this in a different post so I did it just in case)

After a fresh reboot (after doing the steps I was given) it gives me the terms and conditions. I then scroll and accept and then it shows that it is initialising once it has done that it then goes to the load product screen.

Yes my internet is definitely reliable.

BIF

Thanks.

So once it's in the "load product" screen, is it just showing a blank white window? And how long does it sit in that state?

BIF

Oh wait…my NA shows version 3.18.0

I'm on Windows…but the version numbers are almost always the same. Is yours really on 3.8.1?

sam88

https://community.native-instruments.com/discussion/comment/225568#Comment_225568

For me the app has a black colour theme so when it loads the app is black but the “loading product” fonts are white with the white loading circle

PoorFellow

https://community.native-instruments.com/discussion/comment/225567#Comment_225567

Native Access - Version 3.8.1

As written in my first post above then you need latest version of Native Access for your OS to download…

BIF

https://community.native-instruments.com/discussion/comment/225570#Comment_225570

Okay. Yeah, per my post above as well as the post from @PoorFellow, I think your problem is that you're on an old version of Native Access.

Just remember, NA can be updated once a month or even more often. It's best to check it regularly.

sam88

https://community.native-instruments.com/discussion/comment/225578#Comment_225578

I understand but the one I have is the one that was given to me via the website. The one I clicked was option with the M1/M2 …. Even though I’m using the M4. This is sounding like I have to wait for a new update. Because it seems like I have exhausted every option/solution. I really do appreciate you trying to help tho

BIF

Well, I decided to navigate to the Native Access downloads web page to see what I could find.…and you're not wrong. It offers Mac options as follows:

Intel Mac
M1 and M2 Mac

M4 Mac does not appear to be on that page, at least not to me on this Windows 11 computer with Firefox.

@Jeremy_NI (or anybody who can answer) is it true that we don't have an M4 Mac version of Native Access as of yet?

PoorFellow

https://community.native-instruments.com/discussion/comment/225584#Comment_225584

@Jeremy_NI (or anybody who can answer) is it true that we don't have an M4 Mac version of Native Access as of yet?

Quote Mert_NI , November 2024 :
Q :
On the mac downloads page there is only a choice between mac intel or mac m1/2. When will you be supporting Mac M4?
A :
The installer for M1/M2 is also going with the M4 chip, just the text in that installer need to be changed as red_nick said. You can use the M chip installer for every M Chip.

Quote Jeremy_NI , December 2024 :
Q :
Will Komplete Ultimate run on MacMini M4 ok?
A :
Several customer reported it working. Your M4 will come with MacOS Sequoia. Most of our products are not yet officially supported but there were also no major issues reported. More info here: macOS 15 Sequoia Compatibility Statement
I can confirm it's working on my personal MacMini M4 on Sequoia.

sam88

https://community.native-instruments.com/discussion/comment/225569#Comment_225569

3.18.0 is the version i have

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