CAN SOMEBODY PLEASE ASSIST ME WITH THIS NATIVE ACCESS?

sam88 · 2025-05-08T08:10:15+00:00

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I have tried everything and this native access does not work. The APP is STILL STUCK on the ''Loading Product'' screen. I am using a Macbook Pro M4 with an updated OS. The solutions you provide DO NOT WORK. Can someone please fix this issue for me I cannot do my work. I am losing time and money due to this issue. PLEASE!

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PoorFellow

https://community.native-instruments.com/discussion/comment/225567#Comment_225567

Native Access - Version 3.8.1

As written in my first post above then you need latest version of Native Access for your OS to download…

BIF

https://community.native-instruments.com/discussion/comment/225570#Comment_225570

Okay. Yeah, per my post above as well as the post from @PoorFellow, I think your problem is that you're on an old version of Native Access.

Just remember, NA can be updated once a month or even more often. It's best to check it regularly.

sam88

https://community.native-instruments.com/discussion/comment/225578#Comment_225578

I understand but the one I have is the one that was given to me via the website. The one I clicked was option with the M1/M2 …. Even though I’m using the M4. This is sounding like I have to wait for a new update. Because it seems like I have exhausted every option/solution. I really do appreciate you trying to help tho

PoorFellow

https://community.native-instruments.com/discussion/comment/225580#Comment_225580

I understand but the one I have is the one that was given to me via the website. The one I clicked was option with the M1/M2

Try removing both the N.A. and the NTKDaemon from the computer , then reboot , then reinstall from link here latest version of Native Access for your OS . Or direct Apple Silicon download here.

I have downloaded and unzipped the M1/M2 N.A. download and it says to contain Native Access 3.18.0

BIF

Well, I decided to navigate to the Native Access downloads web page to see what I could find.…and you're not wrong. It offers Mac options as follows:

Intel Mac
M1 and M2 Mac

M4 Mac does not appear to be on that page, at least not to me on this Windows 11 computer with Firefox.

@Jeremy_NI (or anybody who can answer) is it true that we don't have an M4 Mac version of Native Access as of yet?

PoorFellow

https://community.native-instruments.com/discussion/comment/225584#Comment_225584

@Jeremy_NI (or anybody who can answer) is it true that we don't have an M4 Mac version of Native Access as of yet?

Quote Mert_NI , November 2024 :
Q :
On the mac downloads page there is only a choice between mac intel or mac m1/2. When will you be supporting Mac M4?
A :
The installer for M1/M2 is also going with the M4 chip, just the text in that installer need to be changed as red_nick said. You can use the M chip installer for every M Chip.

Quote Jeremy_NI , December 2024 :
Q :
Will Komplete Ultimate run on MacMini M4 ok?
A :
Several customer reported it working. Your M4 will come with MacOS Sequoia. Most of our products are not yet officially supported but there were also no major issues reported. More info here: macOS 15 Sequoia Compatibility Statement
I can confirm it's working on my personal MacMini M4 on Sequoia.

sam88

https://community.native-instruments.com/discussion/comment/225569#Comment_225569

3.18.0 is the version i have

Sunborn

https://community.native-instruments.com/discussion/comment/225603#Comment_225603

Then please update it!

According to previous comments and NI sources, it will work.

sam88

https://community.native-instruments.com/discussion/comment/225617#Comment_225617

Im new to Native Instruments so i have never had an older version. The only version of native access i have is the one on the website. So my native access is the up to date version that isnt working

PK The DJ

@sunborn what version is he supposed to update to? As mentioned at least twice by PoorFellow, 3.18.0 is the latest version. OK it wasn't ideal that sam88 initially provided incorrect information, but now that's been clarified.

@sam88 you said earlier that your content was installed to your internal drive. Is that ALL your content (because you mentioned an external drive too)?

Sunborn

https://community.native-instruments.com/discussion/comment/225620#Comment_225620

He is correct.

3.18 is the available version for MAC M1/M2, i just check it.

LostInFoundation

But… in any case… guys…

Isn’t Native Access auto updating itself now?

BIF

https://community.native-instruments.com/discussion/comment/225635#Comment_225635

It does auto-update itself (redundant wording, yes) on Windows. I can't speak for Mac (yet) and I can't speak for Mac M4.

LostInFoundation

https://community.native-instruments.com/discussion/comment/225638#Comment_225638

This could be one of the few cases where it is not so redundant: NA could be auto updating the stuffs it installs but not itself ☺️

Sunborn

https://community.native-instruments.com/discussion/comment/225657#Comment_225657

But to update what?

If the 3.18 is the available version on the website then obviously there is nothing to be updated.

What has to be done, is that the developers release a new MAC MI/M2 version to fix those issues.

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