Problem with my recent purchase and activation of traktor 4

Hi,

I recently buy a Kontrol X1 MK3 and add the serial to my native account.

But it only activate Traktor 3 and not Traktor 4 i don't know why.

I try to contact Native assistance by mail ou tchat but no answer.

Can someone help me with this licence problem ?

thanks and pardon my english

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Only NI support can help. When did you open your case in the chat? If it was just this weekend (or Friday) keep in mind that NI support doesn‘t work on public holidays and weekends. As next weekend is Easter some support staff may be on vacation too right now, too.

If your request is older: Maybe @Martiniix_NI can have a look on it.

If there is no support available via the chat, then it should™️create a ticket for you. Check your email and maybe the spam folder.

Otherwise try again.

I open a ticket in the chat but i never receive any emails or solution.

This is why i post here

Thanks guys

I've tagged this for customer care so it should get spotted by NI staff when they next check the forums.

Thansk a lot !

Hey @zou

I have added Pro 4 to your account, seems like there was a little issue and it wasn't deployed.

You can now refresh native Access and check it out.

Thanks a lot, it's perfect and works very well !

I have the same problem but nobody helps me. :-/

Hey @baq

I added to your account Pro 4 as well. Please check it.

https://community.native-instruments.com/discussion/comment/221695#Comment_221695

I had the same problem they other week , i registered a new S2 mk3 , but only got Traktor 3 , can you have a look at my account, thanks

Added! @ALDREAD

https://community.native-instruments.com/discussion/comment/222158#Comment_222158

thankyou very much

i have this problem too please can customer support add it to my native access?

@Martiniix_NI hey please could you check my account?

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