Problems with Kontakt 8 serial

Carlos plans · 2025-04-05T12:22:55+00:00

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Good morning everyone,

I have purchased Kontakt 8 superior version, the problem is that I enter the serial provided and it installs in demo mode. I have tried to reinstall it several times and there is no way to install it correctly. My operating system is windows 11

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Accepted answers

Uwe303

Hello,

do you get an error when entering the serial, have you checked online in your account on the "my products and serials" page if kontakt is there registered.

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

PoorFellow

https://community.native-instruments.com/discussion/comment/220633#Comment_220633

As VocalPoint wrote then do not post email address or products serials online. And as VocalPoint also wrote then you appear to have bought Kontakt 8 more times so you need to explain the confusion to support and ask for a refund.

N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !

And after having N.I. support take care of refunding you the dupe license(s) then contact N.I. Native Access and Installation Support and have them help you get things installed correctly.

All comments

Uwe303

Hello,

do you get an error when entering the serial, have you checked online in your account on the "my products and serials" page if kontakt is there registered.

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

Carlos plans

Good morning, everyone. I purchased the latest version of Kontakt 8. The problem is that when I enter the serial number, it installs in demo mode. I've tried reinstalling it several times, but it still doesn't work. My operating system is Windows 11.

Carlos plans

Good morning I have problems with the registration of kontakt 8 I have bought the whole product and in the native access I get registered product but when I look at the native access bookstore I get demo mode. I introduce the would be provided in the record and it doesn't work for me.

Uwe303

Have you checked the link I posted above?

Carlos plans

Yes. UWE303 First of all thank you for helping me. I have done all the steps you tell me. now I pass you capture the steps so you can look if something is not right.

Uwe303

That looks wrong can you please post a picture of the native access preferences/file management tab?

Vocalpoint

https://community.native-instruments.com/discussion/comment/220377#Comment_220377

This one looks really wrong:

Given all the stuff you have installed in Native Access - this directory - should look like this:

You should see numerous folders - one for each product installed via Native Access.

Carlos plans

The folders are correct but kontakt 8 comes out demo mode. I have formatted the computer and only installed native access. Install everyone and kontakt 8 is in demo mode. I have introduced the would be facilitated by you and it is still in demo mode. There's no way it's full.

Vocalpoint

https://community.native-instruments.com/discussion/comment/220613#Comment_220613

Starting to look better - but…

You need to confirm (as @Uwe303 asked) - did you check this:

My products are showing as demo in Native Access – Native Instruments

AND - even more important - have you logged into your actual NI acct (via a web browser) from the Native Instruments main website - and confirmed your actual licensed products?

Native Access - is a mirror of your NI acct. If your NI account does not list a Full license of Kontakt 8 (complete with your product ID) - having it show up as Demo in Native Access - is 100% normal.

Furthermore - if you purchased Kontakt 8 FROM the NI Shop - you would have needed to login to make that purchase and the Kontakt 8 product ID from your purchase would be automatically registered to your account - meaning you do not need to add it manually via Native Access.

We need to confirm these suggestions before more troubleshooting.

Carlos plans

I bought all these licenses.

Carlos plans

One question: Is the ID my email?

Vocalpoint

https://community.native-instruments.com/discussion/comment/220618#Comment_220618

That layout does not seem normal either. You do not require all three of these. The Kontakt 8 Update should be all you need.

And whatever email you are using to login to your NI Acct must be identical when you log into Native Access.

VP

Carlos plans

is the same email in native access and Ni

Carlos plans

I'm desperate, I don't know what to look at anymore, I format the computer in case there were any faulty files.

Carlos plans

If you wish, I can provide you with the ID and key access to watch it.

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