Problems with Kontakt 8 serial

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Carlos plans
Carlos plans Member Posts: 12 Member
edited April 5 in Native Access

Q: Translation inserted by Moderator (translation by DeepL)

Good morning everyone,

I have purchased Kontakt 8 superior version, the problem is that I enter the serial provided and it installs in demo mode. I have tried to reinstall it several times and there is no way to install it correctly. My operating system is windows 11

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  • Uwe303
    Uwe303 Moderator Posts: 4,837 mod
    Answer ✓

    Hello,

    do you get an error when entering the serial, have you checked online in your account on the "my products and serials" page if kontakt is there registered.

    https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

  • Carlos plans
    Carlos plans Member Posts: 12 Member

    Good morning, everyone. I purchased the latest version of Kontakt 8. The problem is that when I enter the serial number, it installs in demo mode. I've tried reinstalling it several times, but it still doesn't work. My operating system is Windows 11.

  • Carlos plans
    Carlos plans Member Posts: 12 Member
    17439758981176837700561296583777.jpg

    Good morning I have problems with the registration of kontakt 8 I have bought the whole product and in the native access I get registered product but when I look at the native access bookstore I get demo mode. I introduce the would be provided in the record and it doesn't work for me.

  • Uwe303
    Uwe303 Moderator Posts: 4,837 mod

    Have you checked the link I posted above?

  • Carlos plans
    Carlos plans Member Posts: 12 Member

    Yes. UWE303 First of all thank you for helping me. I have done all the steps you tell me. now I pass you capture the steps so you can look if something is not right.

    20250407_103456.jpg 20250407_103515.jpg 20250407_103525.jpg 20250407_103538.jpg 20250407_103553.jpg
  • Uwe303
    Uwe303 Moderator Posts: 4,837 mod

    That looks wrong can you please post a picture of the native access preferences/file management tab?

  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert
    https://community.native-instruments.com/discussion/comment/220377#Comment_220377

    This one looks really wrong:

    image.png

    Given all the stuff you have installed in Native Access - this directory - should look like this:

    2025-04-08_09-32-17.png

    You should see numerous folders - one for each product installed via Native Access.

    VP

  • Carlos plans
    Carlos plans Member Posts: 12 Member

    The folders are correct but kontakt 8 comes out demo mode. I have formatted the computer and only installed native access. Install everyone and kontakt 8 is in demo mode. I have introduced the would be facilitated by you and it is still in demo mode. There's no way it's full.

    17441331566442546747287017684948.jpg 17441331864212819061259800664381.jpg
  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert
    edited April 8
    https://community.native-instruments.com/discussion/comment/220613#Comment_220613

    Starting to look better - but…

    You need to confirm (as @Uwe303 asked) - did you check this:

    My products are showing as demo in Native Access – Native Instruments

    AND - even more important - have you logged into your actual NI acct (via a web browser) from the Native Instruments main website - and confirmed your actual licensed products?

    Native Access - is a mirror of your NI acct. If your NI account does not list a Full license of Kontakt 8 (complete with your product ID) - having it show up as Demo in Native Access - is 100% normal.

    Furthermore - if you purchased Kontakt 8 FROM the NI Shop - you would have needed to login to make that purchase and the Kontakt 8 product ID from your purchase would be automatically registered to your account - meaning you do not need to add it manually via Native Access.

    We need to confirm these suggestions before more troubleshooting.

    VP

  • Carlos plans
    Carlos plans Member Posts: 12 Member
    edited April 8
    image.png image.png

    image.png image.png

    I bought all these licenses.

  • Carlos plans
    Carlos plans Member Posts: 12 Member
    edited April 8

    One question: Is the ID my email?

  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert
    https://community.native-instruments.com/discussion/comment/220618#Comment_220618

    That layout does not seem normal either. You do not require all three of these. The Kontakt 8 Update should be all you need.

    And whatever email you are using to login to your NI Acct must be identical when you log into Native Access.

    VP

  • Carlos plans
    Carlos plans Member Posts: 12 Member
    edited April 8

    is the same email in native access and Ni

    image.png
  • Carlos plans
    Carlos plans Member Posts: 12 Member

    I'm desperate, I don't know what to look at anymore, I format the computer in case there were any faulty files.

  • Carlos plans
    Carlos plans Member Posts: 12 Member

    If you wish, I can provide you with the ID and key access to watch it.

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