I’ve reported this issue multiple times, but so far I haven’t received a solution:
- NI support closed my ticket without resolving the issue. EDIT: to be fair, the ticket was closed because I was redirected to Spitfire support, and it took some weeks until I had more information about the bug.
- Spitfire redirected me back to NI.
- I posted it here before, but NI hasn’t responded: Komplete - Instrument grouping error
Bug description
After installing Spitfire Audio’s Olafur Arnalds Composer Toolkit (OACT), all my other Spitfire Audio libraries disappear from the Brand category, leaving only OACT visible.
The missing libraries still appear in the main panel if I scroll manually or if I type "Spitfire" in the search bar, but they don’t show up under the "Spitfire Audio" category.
Troubleshooting steps tried
I’ve already tested the following:
- Uninstalled and reinstalled OACT, the issue disappears when OACT is uninstalled but returns when reinstalled.
- Tested on two different computers, the issue is present on both.
- Restarted the Komplete Kontrol database.
- Reinstalled Komplete Kontrol completely.
System details
- Komplete Kontrol version: 3.4.0
- Operating System: Windows 11
- Reproduced on multiple devices
Request for help
- Can someone who owns OACT and other Spitfire Audio libraries confirm if this issue happens to them?
- Can NI investigate and provide a fix or workaround?
Video showcasing the issue
Notice in the video that the presets of the library "BlankFor.ms - Tape Synths" appear if I select the Spitfire Audio brand category, which means the presets are loaded for all my Spitfire Audio libraries but the covers are not displayed.
I would appreciate any insights or support from NI/Spitfire.