Subscription expired? What subscription?

abitcrusher · 2024-11-07T21:41:17+00:00

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Why do I keep receiving this messages? I don't have any subscription at all….bought the complete products. Very annoying as I receive this messages when using Komplete Kontrol in my DAW. I once had a subscription, but cancelled a long time ago.

Logic Pro 11.0.1

Mac OS Ventura 13.6.6

Anyone got a clue?

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Jeremy_NI

Pleasse get in touch with our support here: https://bit.ly/NI_support_NA

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Vocalpoint

https://community.native-instruments.com/discussion/38190/subscription-expired-what-subscription

You must have had something at some point.

What does it say under Manage Subscription?

abitcrusher

Hi, yes, I was once subscribed to Now…but that's a long time ago. The error messages are appearing over the last weeks…it looks like that any app in the subscription list (360 it's called now…) of which I have a complete version of gives that error message….

Jeremy_NI

Pleasse get in touch with our support here: https://bit.ly/NI_support_NA

Sean Horton

Same issue. Just started out of no where. Can't use Kontakt 7 now, which I own. I reached out several times to NI support…no response. My understanding is that NI is attempting to force users to resubscribe to 360 Essentials (which I can't delete off of my machine) even though I already own Kontakt 7 through Komplete. This is infuriating and has my client sound design work at a complete stand still because I can't use Kontakt 7, which all of my plugins are attached to and once again, which I own and have owned.

abitcrusher

Fortunately I see this message less and less often…and I can use all of my plugins, message or not….

Jeremy_NI

https://community.native-instruments.com/discussion/comment/216177#Comment_216177

My colleagues got back to you and cancelled the subscription altogether. No one forces you to anything.

abitcrusher

All in all I think it's just an annoying message….as everything seems to work fine….

Jeremy_NI

https://community.native-instruments.com/discussion/comment/216692#Comment_216692

I see that you didn't contact support about that, they can remove the subscription on your account, this way no more messages.

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