Legacy Native Access immediately tries to update and fails update ... so nothing works

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unhappyuseragain
unhappyuseragain Member Posts: 5 Newcomer
in Native Access

Rebuilding an older system i still use .. windows 8.1. There is only one option for installing my many purchased products: use Native Access. There is only one option for legacy windows Native Access. Ok .. I install it (repeatedly) .. run it. Immediately it says

IT MUST BE UPDATED. It checks for an update, fails. And that's the end. Closes.

What to do? Can't even find customer support any more "we don't support older products"

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  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend

    Which Native Access did you try to install? Version 1?

    Probably is the same page where you already found it, but if that’s not the case, try the one from this support article (1.14.1):

    https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

    Be fast: things are about to get even worst, with the imminent deprecation of NA1.

    If you want to be sure to have the ability to install the products you bought time ago, you must hurry

  • unhappyuseragain
    unhappyuseragain Member Posts: 5 Newcomer

    Unfortunately, that link is where I downloaded the current Native access for legagy. So .. that's the one that immediately goes into the failed update loop

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend

    That’s strange… automatic updates have been added only lately to newer NA2 versions. I don’t recall NA1 auto updating…

  • unhappyuseragain
    unhappyuseragain Member Posts: 5 Newcomer

    I found a very old native access installer .. 1.6.0 .. and even it immediately began the YOU MUST UPDATE .. sorry there is no update for your computer Loop. Crazy. This is after spending a few hours reinstalling the originally purchased Kontakt 5 because all of my other purchased updates were "updates" .. and then!

    To authorize that old Kontakt 5, the program claimed there was no internet (there is, and was) and that I should do an offline authorization. Tried THAT, and the website tells me that's not possible. I have spent so much money with company and NOTHING works. Did they get bought by microsoft?

  • PK The DJ
    PK The DJ Member Posts: 2,768 Expert
    edited February 28

    The problem is that you're trying to use outdated software on an outdated computer…

    Products rarely get supported for ever and a day - especially software and electronics products.

    Kontakt 5 is thirteen years old. Windows 8.1 is eleven years old, and went EOS two years ago.

  • unhappyuseragain
    unhappyuseragain Member Posts: 5 Newcomer

    And other EVIL thing they did, which I didn't realize until this process —- they somehow updated my original Kontakt installation to 5.8.1 … then over the years I saved many nki files .. and THEN .. the 5.6 version, the last version which can be installed without the Native Access mess now refuses to open any of those files: Your version is too old. Amazing stuff.

  • unhappyuseragain
    unhappyuseragain Member Posts: 5 Newcomer

    Well, PK, when you have worked for 50 years making stuff, sometimes things get outdated. Much of it doesn't work with indated software on in indated computer.

  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert
    https://community.native-instruments.com/discussion/comment/213805#Comment_213805

    That's what happens when you decide to not update anything, not check on anything and for reasons I still do not understand - simply not stay current.

    The world passes you by.

    VP

  • PK The DJ
    PK The DJ Member Posts: 2,768 Expert

    Yes I've got old stuff too. Still got boxes of floppies from the 80s with DOS software and old Akai S900 samples. Still got copies of Steinberg Pro 24 and files that I saved from those days. Still got software and hardware here from the 80s.

    I don't try to run any of it though. Both my current PCs run Windows 11 with Kontakt 7/8 and Komplete 14.

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend
    edited February 28

    I maybe have good news for you: an user lately succeeded in having NI respect the EULA of that time (which said that NI must provide an offline activation code for those products since they blocked their online activation).

    Check this thread, specially the last posts where OP describes what must be done to have NI support providing the activation and then what must be done to make it work:

    https://community.native-instruments.com/discussion/36845/komplete-7-reactivation-in-windows-xp

    Strange that the same guy participating in that thread didn’t suggest you to check it.

  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert
    https://community.native-instruments.com/discussion/comment/213817#Comment_213817

    Not my responsibility to direct traffic around here.

    If the OP has an activation issue for an OS that has been dead for years - it's on him/her to contact NI Support - directly.

    VP

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend
    https://community.native-instruments.com/discussion/comment/213818#Comment_213818

    Oh ok. So…your responsibility is? Telling people how wrong they are… even when knowing a solution is maybe available?

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,840 mod

    Can anyone who wants to argue take it to private message, please?

  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert

    No argument from me.

    @Matthew_NI

    Is anyone ever going to doing anything about complete antagonist behavior in this place?

    If this:

    image.png

    is not a direct poke in the chest to me - I seriously do not know what is.

    Just wondering what the limits are around this place - because it seems like there are none.

    VP

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend

    I won’t answer for respect towards @Matthew_NI request

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