Can I get the license if I bought a controller from someone, but he doesn't contacted me?

halogodski · 2022-06-20T19:26:18+00:00

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So I bought a Komplete Kontrol A61 not so long ago but I realized that I don't have it licensed. I went to the app and tried to type it in from the back of the midi controller, but it said that it is activated on other account.

So I saw that on the website we can transfer licenses. I messaged him and he hasn't replied to me.

I have the original receipt that he left in the box if that helps whatsoever.

Please let me know what can I do.

Thank you for your time!

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Accepted answers

Kubrak

The best would be to open the NI Support Ticket.

All comments

Kubrak

The best would be to open the NI Support Ticket.

halogodski

https://community.native-instruments.com/discussion/comment/21369#Comment_21369

Thank you I did that but now I shall wait! Thanks a lot for the help!

Kubrak

NI first try to reach registered owner. And if he replies and agrees, there is no problem with transfer. If not, it may take longer....

It is always better to ask seller to provide the Transfer Code...

halogodski

https://community.native-instruments.com/discussion/comment/21373#Comment_21373

I tried asking him, texting him, he really doesn't want to reach back. Too much for him to disturb himself into just giving me the transfer code..

Kubrak

One has to ask beforehand, later, after the sale, it often does not work (sellers stop communication).... And also it may be possible that the seller bought it secondhand wihout the transfer, so that cannot provide transfer code at all...

Nico_NI

Feel free to refer to this thread for information regarding License Transfer:

https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer

If the seller doesn't reply, our support should be able to help!

halogodski

https://community.native-instruments.com/discussion/comment/21422#Comment_21422

I've reached them, I will wait for their response, thank you all!

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