has something changed on the activation process on the most recent versions of Kontakt and Battery?

GoaSkin · February 14

Hello,

if I update Kontakt and Battery to the most recent versions via Native Access, both applications present me a dialog with the choices to open the applications in demo mode, activate them using Native Access or to buy the program.

When I open the "about" window after I choose the demo mode, a lot of question marks appear as serial numbers instead of the real serial number. When I open Native Access through the app, the applications appear as installed.

Re-installing the applications does not solve the problem, but in the case of Kontakt it appears as registered again if I downgrade it to 7.10.6 or earlier. Not tried with Battery yet.

ShelLuser · February 15

Did you also get an actual license? I mean… if you have Komplete (and Kontakt 7) then you need an upgrade license to use the full Kontakt 8 environment.

GoaSkin · February 15

I don't have a Kontakt 8 license, but I speak about Kontakt 7, Version 7.10.7. This update is offered to my by Native Access and if I update, Kontakt thinks it is not registered in contrast to the information in Native Access.

LostInFoundation · February 15

This is something that seems happening more and more.

NI verification system is getting worst instead of better

Vocalpoint · February 15

https://community.native-instruments.com/discussion/42503/has-something-changed-on-the-activation-process-on-the-most-recent-versions-of-kontakt-and-battery

What OS are you running. And what version of Native Access?

VP

GoaSkin · February 16

Windows 11 with Native Access 3.8.0.

I remain at NA 3.8.0 because the newer versions list everything as uninstalled. I can install software with it and it is still listed as uninstalled even after the (re-)installation. Another problem.

Vocalpoint · February 16

https://community.native-instruments.com/discussion/comment/211472#Comment_211472

No such thing as v3.8.0.

Current Native Access = 3.1.7:

If you are not running the latest - you cannot expect things to work correctly.

VP

Monochrome · February 16

@Vocalpoint It's 3.17.0 - not 3.1.7. 3.8.0 actually did exist once.

Vocalpoint · February 16

https://community.native-instruments.com/discussion/comment/211486#Comment_211486

Whoops!. My bad.

Still do not really understand this post. 3.8.0 was a long long time ago.

However - if that is the only version of NA that the OP is leaning on to arrive at what appears to be a "sorta/kinda" working environment - there are more serious issues with his/her setup - especially with any mention of "demo"

Suggest the OP contact support to really solve this as it sounds very suspect compared to a known good environment that should work normally with v3.17.0

VP

Jeremy_NI · February 19

https://community.native-instruments.com/discussion/42503/has-something-changed-on-the-activation-process-on-the-most-recent-versions-of-kontakt-and-battery

Nothing changed in the process. Do you use any app like CCleaner or other property list/registry editors? Please read the following: Notes on Using Registry or Property List Cleaning Utilities

Are you running Native Access, Kontakt and your DAW as admin? How to Run a Program as an Administrator

has something changed on the activation process on the most recent versions of Kontakt and Battery?

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