Clean My Mac causing a lot of issues with our products. Please read.

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Comments

  • Rico010
    Rico010 Member Posts: 140 Advisor
    edited December 2024

    I use it for many years, no harm ever done to NI software. Use it smart, uncheck unwanted actions before making system changes.

    With all my respect, but I do believe any issues caused by Clean My Mac to other software are responsibility of the users only. I use it as well for many years already. Not daily, even not monthly. Only sometimes, when I need it. And you need to be aware of what it is really doing, reading what it’s going to remove before you hit “go”.

    Otherwise it is very similar to deleting a system folder by an accident and saying that you could not restore the software, just because some system files were automatically deleted when you did a cleanup of your system folder.

    I understand, not everybody here is a system administrator so not I am. But if you’re using any kind of automation, you need to be aware of what it is doing under the hood. If you don’t know what the tool is doing, just don’t use it.

  • babyd
    babyd Member Posts: 2 Newcomer

    I have used it for years without any issue until this week. Bummer.

  • klaut
    klaut Member Posts: 2 Newcomer

    So, how come CleanMyMac doesn't cause any trouble to my other software like Arturia, Kilohearts, UVI, etc etc? The only problematic thing is Native Instruments. Interesting…

  • Milkman
    Milkman Member Posts: 291 Advisor

    Ive been in technology close to 40 years. Ive been an in-house trainer, senior support tech and helpdesk & IT manager, net eng, net admin, generalist.

    Not once - ever, in any era of the modern PC OS (since the GUI) - have I recommended the use of automatic registry or system cleaners. Not once. When I worked for PC builder/repair shops, I cant count how many times people came in for support for machines whose OS'ed were borked because of "registry" or "system" cleaners.

  • ccoursey52
    ccoursey52 Member Posts: 22 Member

    I've used CleanMyMac for years.

    Never had an issue arise.

    So. What's so different about v5 that it's causing failures of NI software?

  • ccoursey52
    ccoursey52 Member Posts: 22 Member

    Nevermind. I'll follow through with your suggestions.

    I hope we can all just let go, put aside, and have a refreshing holiday season.

    Best regards,

    Charles

  • ik629
    ik629 Member Posts: 5 Newcomer
    edited January 13

    SOLUTION FOR MY ISSUE:

    https://community.native-instruments.com/discussion/41091/libraries-cannot-be-found-despite-being-installed

    Since no solution was posted here I thought I'd post mine (that doesn't involve reinstalling everything).

    My original "Content Location" file path was /Volumes/Crucial/Native/Content (This was on an external drive called "Crucial").

    1. Rename the path. I changed it to /Volumes/Crucial/Native_tmp/Content

    2. Open Native Access

    3. Repair the libraries by going to Maintenance > Repair Installed Products

    4. Select the new file path

    Fixed. If you try to change it back to the original file path it will break again. I don't know why - it seems like it has to be named something different.

    This works with libraries that Native Access has access to. I did have to completely reinstall other third party libraries that Native Access does not have to.. But this workaround did save me 1.2TB of downloading.

    Hope that helps!

    PS: "With all my respect, but I do believe any issues caused by Clean My Mac to other software are responsibility of the users only." - Hard disagree.

  • arnie
    arnie Member Posts: 1 Newcomer

    Any other solutions? We used Cleanmymac and now our libraries only come in as "demo".

    We have reinstalled a few small libraries, they work from the Shared Folder on main hard drive but not from external drive where we prefer to store the libraries.

    We have a support ticket out to Native Instruments, two responses, but no help yet.

    Mac OS 14.7.2, Native Access 3.16.0, Kontakt player 7.10

  • ALWAYSADRAMA
    ALWAYSADRAMA Member Posts: 2 Newcomer

    Thanks for these comments, i do have clean my mac! Off to try and fix everything. THANKYOU ALL!!!

  • gnapier
    gnapier Member Posts: 11 Member
    edited February 12

    Hi. Just another voice chiming in. I've used CleanMyMac for a couple of years without problems UNTIL this last time when I let it "clean" old log files and such. Completely hosed my Kontakt installation. Lesson learned.

    A couple of questions please.

    You said the solution is: "So if you're having a similar issue and you have Clean My Mac installed we recommend to uninstall it totally and reinstall our software…" I have two questions:

    1. Why is it necessary to completely uninstall CleanMyMac? Does it do something automatically that would interfere with reinstalling the software? I do not have it running any process in the background, nor does it launch at start up. Is this advice more about avoiding future problems by making it impossible to run?
    2. When you say "reinstall our software" is that
      1. ALL NI software (in my case Komplete 14 Ultimate Collectors Mega Huge Giganto Edition plus additional purchases)?
      2. Just NI software with libraries (Kontakt, Maschine, Reaktor, etc.)?
      3. Just the software (Kontakt) that appears to be affected.
        (I ask this because there seems to be some library log or dB interdependencies and, since Kontakt is so thoroughly hosed, maybe other stuff is messed up that I have not tried yet? Maybe I should just reinstall everything. I'm really hoping that isn't the case.)
    3. Whatever the level of reinstallation (a, b, or c above), should I use NI's uninstall option in NA first?

    Thank you so much for any guidance or insights provided.

  • PoorFellow
    PoorFellow Moderator Posts: 5,910 mod
    https://community.native-instruments.com/discussion/comment/210778#Comment_210778

    When you say "reinstall our software" is that

    the software (Kontakt) that appears to be affected.

    Quote Jeremy_NI :
    The solution is to uninstall CleanMyMac and reinstall any problematic software.

  • viper9711
    viper9711 Member Posts: 224 Pro

    I use the latest Clean my Mac version with Maschine software without any problems. All plug-ins and Kontakt 7+8 work perfectly.

    However, I have only selected language files in Settings/Cleanup/System Remnants.

  • gnapier
    gnapier Member Posts: 11 Member
    https://community.native-instruments.com/discussion/comment/210789#Comment_210789

    I think that is the key. Unfortunately I didn't limit the clean up to just those files (first time) and it thoroughly hosed everything.

  • gnapier
    gnapier Member Posts: 11 Member
    https://community.native-instruments.com/discussion/comment/202747#Comment_202747

    YOU SIR ARE BRILLIANT!! 😄

    What you suggests works and it seems to be the only thing that works. (I tried manually uninstalling then reinstalling all versions of Kontakt. That didn't help.) There must be a central products dB or xml file that was deleted. "Re-finding" the libraries as you suggest must write info to it and "register" them with Kontakt again.

    Too bad there isn't a one-button solution, but it sure does beat re-installing all of these libraries again.

    Many thanks.

  • dsdinnyc
    dsdinnyc Member Posts: 1 Newcomer

    Does anyone have a fix?

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