cant log in on native access - keeps repeating, no error

PICO · December 2024

i open NA,

fill in user and pw, pw is correct because no feedback (i also tried with wrond pw, and then it says wrond pw). Whilst i can log in on the website with the same username and pw.

NA login start loading, see picture 2

2.png

nothing happens

the popup screen to login opens again. See picture 3

3.png

PoorFellow · January 9

https://community.native-instruments.com/discussion/comment/202902#Comment_202902

When uninstalling Native Access then use the reg tool from below link and when reinstalling then also be sure to be using latest version of Native Access for your OS

Also check the other help other than SFC /scannow

Fixing Software Update Installation Issues (Windows)

Use the System File Checker tool to repair missing or corrupted system files

Allow an app to access controlled folders

block third-party app installations in Windows 11/10 (for how to unblock)

If issue persists then please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PICO · December 2024

oh yes, i also restarted my pc, and uninstalled NA, and reinstalled.. no help.

PICO · January 4

still the same issue… after unistall, restart pc, .. please help

Simchris · January 7

Could be system was overloaded. I have had that happen.

Also, try running terminal as admin on your pc, type:

SFC /scannow

which will help repair some broken system issues on your PC.

PICO · January 7

hello! Thanks for the feedback..

I tried it, and the windows resource protector did not find any integrity violation. (desktop is not even a year old btw)

PICO · January 9

so still not working

PoorFellow · January 9