I upgraded Komplete 14 std to Komplete 15 ultimate, but a couple weeks later and now there’s a discount of 20%. Why wasn’t this in place to at the beginning? Was there some issue on the backend? I reached out to support and they responded initially, when I explained my situation it’s been radio silent ever since. I was hoping that someone from NI would help me get some sort of refund for the difference. I love the software, but I feel like I was taken for because the initial sale didn’t really benefit existing customers until a couple weeks later. I read that they have helped others resolve this previously, but if support won’t respond to me, I’m not sure who else I can talk to about this to see if they could help make it right for me. Anyone have any advice for me?