I already registered my Maschine Mikro Mk 3 but the machine software doesn't show up in the native access.
If anyone is affected by this issue, get in touch with our support with a copy of the invoice at hand: https://bit.ly/n1orders
Hello guys, we saw your requests and our team will get back to you as soon as possible.
Currently we are implementing some system innovations to improve both customer and agent experience however we faced with some system issues in the process which also combined by the busyness in the ticket volume which created this queue.
We know and understand the frustration this may have been caused and we are sincerely sorry for that.
We expect to solve this as soon as possible and you will get an answer as soon as possible.
In the meantime we would kindly ask for your understanding and patience.
Thank you for your patience.
I hope this helps☺️
Hello notMorelia, have you purchased this product from second hand, or brand new? If this is brand new you should receive the Maschine 3, if you have purchased it second hand, as the system detected the first registration, you should then receive the Maschine 2 instead.
Also, I checked your ticket and we received your ticket and our team will get back to you as soon as possible.
With the busyness and a system incident, our queue got longer and wait times became more than expected, however you will get an answer soon, so please have no worries about it and we are thank you for your patience.
just wanted to give people hope —- maschine 3 + central library has been added this morning.
new mikro registered tues. software delivery issue resolved friday morning
Please get back to my colleagues, I'm sure they'll sort it out for you.
You just need to get in touch with our support with the provided links.
I have the same problem. I bought my new Maschine and can't download the software, and I have a live performance in two days. I’ve already opened a ticket. Is there no way to solve it on my own? It's frustrating to pay so much money for this.
Sorry to hear you experience this. I couldn't find requests from you in our system, did you use another email address thatn the one chosen for this forum? Do you have a request number I could check?
Yes, I accidentally created the forum account with my personal email. The ticket number is this one: #4450365
Ok, pinged my colleagues, can you check in Native Access now?
I received an email saying, "The free software that comes with the product you recently purchased or registered is now available in your user account," but it still doesn’t show up in the application. I’ve already reinstalled Native Access.
Ok, I've added all this as a note for my colleagues, they'll get back to you as soon as possible.
I know you’re already aware, but this thread was created exactly a month ago. I think that’s too long for an issue of this scale to remain unresolved—it should be a priority for you. I say this with all the best intentions. For someone who just wants to try out a new toy, it might be a momentary frustration, but when it starts affecting your workflow, it’s a different story. 😓
Jeremy, could you please remind your colleagues about this ticket? It’s getting late, and it’s becoming really urgent
Hi,
I have the same problem.
Maschine purchased second-hand, the software does not appear in Native access, however it appears on my NI account.
The previous owner correctly transferred the licence.
I created a ticket 4449419 but no response.
@Potro I see that you messaged my colleagues that it was solved now?
@zap32 My colleagues will get back to you. We're in the middle of a sales special so our reply times are slightly longer than usual. Thanks for your patience.
Same issue here. I got my Mikro second hand. Had trouble with license transfer however that was resolved. And now I'm missing Maschine v2 software which is super frustrating. It's now days that I received the hardware and still unable to play with it.
I have a ticket open for the Maschine 2 software missing but I have yet to get an answer.
#4450646
Please bump this up.
As mentioned right before your post: My colleagues will get back to you. We're in the middle of a sales special so our reply times are slightly longer than usual. Thanks for your patience.
ohh My god. I have the same problem. I second hand purchased a maschine mikro mk3 . licence trasnfer ok 24/12/2024 . I got it in my native account : MASCHINE MIKRO MK3 HW sn: 3MM94……..
but.. I don´t have maschine 2 essentials in native access or drivers for to work with the mikro mk3. I created a ticket #4462237 waiting for help. Thank you!!
