i cannot find the maschine 3 in native access

sadcat 69
sadcat 69 Member Posts: 11 Member
in Native Access

so i got a used maschine mikro mk3 today and they transferred the license to me but once I register the serial number in Native access i can't find maschine 3 there

here is a screenshot of my native access i tried the stuff in product support tab and refreshed it and reset the xml file in the service center folder too but no dice

Screenshot_36.png

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Comments

  • PK The DJ
    PK The DJ Member Posts: 1,936 Expert

    You won't find Maschine 3 if it's a second hand Mikro that would have originally included Maschine 2.

    You have to buy the upgrade to Maschine 3.

  • sadcat 69
    sadcat 69 Member Posts: 11 Member
    https://community.native-instruments.com/discussion/comment/193022#Comment_193022

    wait for reals? But they transferred the license to me

  • PK The DJ
    PK The DJ Member Posts: 1,936 Expert

    A used Mikro would have shipped with Maschine 2. Unless they upgraded to Maschine 3 before selling it to you, the license will be for Maschine 2 (which is not a current product).

  • sadcat 69
    sadcat 69 Member Posts: 11 Member
    IMG_4513.jpeg

    saw this in a Reddit post I should’ve at least gotten a Maschine 2 right?

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    I want someone from NI support so bad😓 I can’t play it rn and it makes me so sad😓😓

  • PK The DJ
    PK The DJ Member Posts: 1,936 Expert

    If you log into your account on the main site, do you see a Maschine 2 serial number listed there?

    If so, you may be able to see Maschine 2 if you enable legacy products in the Native Access settings.

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    no I only see a hardware license

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    should I ask the seller to transfer maschine 2/3 license?

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    ok the seller said the Maschine 3 is gone from their native access

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    NI support wya??? It’s been 1 day since I raised a ticket😓😓😓

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    guys is there an alternate way to contact NI support cuz their ticket stuff isn’t working and I can’t even use my Maschine mikro mk3 even a bit

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    almost 24 hours and nobody from NI checked on my issue

  • Denbyvz
    Denbyvz Member Posts: 6 Newcomer

    Good luck with any of this lol I reached out via support about a used license like 6 days ago or something and never heard back. Got a maschine mk3 brand new one Friday and haven't heard anything at all from support about why the software is missing.

    Then bought an expansion for maschine with the coupon they gave me yesterday and it's just not in native access. My mk3 is totally unusable right now...

    Maybe you're thinking "well, what version of native access are you using? Make sure you upgrade to the latest version!". Thatd maybe help... If it worked. I've had to downgrade to a super old version of native access because out of the blue, I'm stuck in the "please allow dependencies" loop, after trying every daemon l, uninstall, registry, XML fix i could find.

    I am so wildly disappointed in all of this, I can't even begin to explain. I've spent thousands of dollars with this company at this point and all of my things are just rendered effectively useless until there's a fix.

  • sadcat 69
    sadcat 69 Member Posts: 11 Member

    I'm so stuck too i can't even play my gear that I bought i don't even know how to get maschine in my native access and the support ticket never got a reply guess we just got the short end of the stick with native instruments

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