N.I. Website purchasing issue

Since the site is working here (Ref. Guitar Rig 7 Pro) then it's impossible to tell what is the problem in your end. However the standard advice to give would be that since functionality or lack of same could be a browser issue then you should also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use) . If that doesn't work either then try using e.g. a mobile unit (Tab/Pad). Also then do NOT use a VPN.

Also support article : I Have a Problem During the Check-Out Process in the NI Web Shop

It has been seen in some cases that people have had an issue with a computer and in very rare cases that people have had an issue with using their home network. But this rare. Usually it's either a temporary problem with the N.I. site or a problem with settings on peoples computer or settings in their browser.

If you can not get it to work at all and have also tried another freshly installed browser then either contact N.I. Purchase Support , or report it here and we can call for N.I. Customer Care Monday , depending on their assessment of the problem then they might still ask you to contact support.

I'm really stuck here if you can please alert customer care it would be great mate.👍🙏

Jeremy_NI is part of forum Customer Care but even he will most likely ask you to create a ticket. What Jeremy can do is to follow up and make sure that things are getting looked at. Also , daytime on workdays then there usually is chat support for account issues but Jeremy_NI informed us Friday that there were a problem with chat why chat were closed until fixed.

Please contact N.I. Account Support. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care (really ought to say support rather than Customer Care)

That guy is awesome 👍

Thank you so much for the very kind words of appreciation 😀

Problem is I tried live chat NI bot and kept going in circles. I requested a support ticket and it didn't happen

You need to select did not help when/if it doesn't help and then keep doing that until you get to open a ticket , in which case you also ought to receive a confirmation email that ticket were opened (please check spam mail also).

and there's no other way I know to get in touch. I even tried emailing and got no results unfortunately.

Alas then N.I. do not offer the possibility to open a ticket by other means than using the support interface on the site , except such rare cases where Customer Care (e.g. Jeremy_NI) opens the ticket on your behalf. Moderators do not have that kind of power or system access.

Do you think I should just pay with PayPal instead of my debit card? I'm not sure if that's going to work.

In my opinion then PayPal is always a very good payment alternative if available, except of course in the case where it increase the cost noticeable, so if it works then why not use it ? N.I. is trustworthy, but generally then of course also only use your payments methods , including PayPal , on sites that you find trustworthy.

I really want to get the 50 percent deal to get Guitar Rig Pro 7 as there's so many effects and I could do so much with my production as at the moment it's a bit limited for guitar with regard to different sounds.

If you submit a ticket regarding a purchase problem in very good time before end of offer then usually N.I. will let you have the deal at the offer price even if a solution is delayed to beyond how long the offer lasts. Of course I not being a N.I. employee I am not in a position to make warranties but still it usually works as I have described.

If you open a ticket then I will ask if @Jeremy_NI (who is a hard working and awesome N.I. Customer Care person 🙂), could you please check that the ticket has been made and are in progress ?