I am SOOOOOOO frustrated. How difficult can it be to get some help or support from NI?
Very angry
I repeat - what exactly is it that you're having a problem with?
Post the problem here and forum members will try to assist. If you just moan then there's not much we can do.
Hopefully that answers your question
Thank you.
In the meantime, while you wait for support, as there has been a major software release on the heels of a new hardware release from NI, perhaps the community can help you with your issue?
I think the real issues is that you go to the page marked Support and you really don't get any support.
Most people who really need support have already done the whole google, read the knowledgebase stuff, thing and want to be able to communicate with an actual human being. And not only have their problem solved, but feel like someone, somewhere within NI actually cares about them.
It's ridiculous that NI department heads are having to respond to posts in the community which are essentially basic 'please help me' support requests. Not because it's a bad thing that they're making the effort and being supportive, that's a beautiful thing, but because really that should be the work of 'support staff'. I'd much rather the senior people who are taking time to respond to these support requests didn't have to do it because their support team had done such a fantastic job and were so easy to reach that they solved people's problems before the people felt it necessary to make posts like this. And, obviously, it's not just an NI issue, it's prevalent throughout the music software industry and others. Where companies want to fob you off with a chatbot because it's a ton cheaper than connecting you to a real human being who might actually understand your issue and help you. Help me when I need it and you'll have a friend for life. Fob me off and you will get nothing but my contempt.
The thing is, based on that first post, we don't know whether he even attempted to click the support link on the main site, and we still don't know what the issue is.
I told him where the support option was, and got abuse. Matthew_NI posts a link and gets thanked. 🙄
Lionzinio. I can't even get that right
The problem is not with the support only. The problem is that you are buying not a cheap product and you can't use it. Because something is broken in the system, and software doesn't appear when you enter a valid hardware serial. There are hundreds of reports about this on forum, and issue not gets fixed.
It's just not acceptable. I'm soo sad that I bought this device now.
It's ridiculous that NI department heads are having to respond to posts in the community which are essentially basic 'please help me' support requests.
I agree that it needs work and probably then N.I. to some extend would agree. N.I. is constantly working to improve the support experience and have made more improvements including a higher focus on when people have a hard time using the support interface.
As part of the ongoing effort to improve then as an immediate alleviation then N.I. have made these pages : How to contact NI Support and How to get in touch with our Customer Care , and also the forum now have a Customer Care tag that Moderators can add to discussions. I am sure that N.I. will improve the support experience/interface even more but that will take time.
Linozinio…. That's what I get when people walk all over me
Have we tried clearing Download Folders, caches, running disc frag…etc?
No telling what some of the websites we visit these days are putting on our machines…
I'm no programmer, but is it possible any Cookies from some of these sites are encumbering our updates?
The problem starts with what you see in the image below:
After going to the support page, many people expect to find the solution in front of their eyes… They can not even imagine that those "images" (Account, Native Access, Product) are in fact links that you must click to enter a main support directory! 😏
What's wrong with humanity these days…? Previous generations had far-far more imagination and far-far more intelligence and they used to think more and explore more… 😋
You know PK you're really starting to annoy me now. Quoting me as saying f*** and f***ing when I used neither. I used only 4 **** no f and certainly no f***ing word?????!!!! What exactly is your problem with me? Interestingly with regards to your last comment, I'm a computer programmer who makes solutions for GLOBAL investment banks so I think it's safe to say I'm qualified to use a computer. You have no idea what I went through to contact NI so curb your sanctimonious enthusiasm. If you read this thread correctly (careful, there's the occasional big word) you'll find I'm not alone in my frustration at NI.
By the way, are you an actual DJ, as in the very same PK the DJ serving North London?
Translation inserted by Moderator (translation by DeepL)
Hello. Many, many thanks to the person who posted the question and of course to the person who finally provided us with this link
