Unexpected error while installing Expansions on Maschine Plus

KKÄMPF
KKÄMPF Member Posts: 2 Newcomer
in Maschine

Hey everybody,

Every time I want to install new Expansions on my Machine Plus

, it shows me the message "unexpected error" and the installation fails. I already made a factory reset and deleted the .npik and .aria2 files on the SD Card.

I have no idea how to fix that problem, please help me..

Unexpected Error.png

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Answers

  • PK The DJ
    PK The DJ Member Posts: 1,760 Expert
    edited November 1

    Assuming you're downloading via the WiFi, try using a wired connection (via a USB ethernet dongle).

    Even without the error message, using a wired connection will be faster when installing expansions. It's a worthwhile investment.

  • D-One
    D-One Moderator Posts: 3,462 mod

    Those vague error messages are so annoying.

    If its related to wifi try installing while the M+ is close to your router, If that fails contact support.

  • ozon
    ozon Member Posts: 1,755 Expert

    How much free space is available on the M+ SD card?

  • KKÄMPF
    KKÄMPF Member Posts: 2 Newcomer

    I connected the router with an lan cable, but it's still not working. On my SD card are 50 GB left, that should be enough?

    What else can I try ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,379 mod
    edited November 14
    https://community.native-instruments.com/discussion/comment/188436#Comment_188436

    I see that you are in touch with my colleagues from support, you didn't reply to the last message. Does it mean the issue is fixed? If not please get back to my colleague.

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