Libraries missing after kontakt 8 upgrade, using Pro Tools.

Mikemusicman92
Mikemusicman92 Member Posts: 3 Newcomer
edited October 7 in Kontakt

Less than half the libraries show up and the nothing seems to work. When I click on a library, no window shows up with the contents. any help is appreciated.

thanks,

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod

    Do Kontakt and Pro Tools both have full disk access? How to Enable Full Disk Access on macOS

    Have you tried to open Kontakt 8 in standalone? Is everything showing/working as expected?

    If products are missing there as well, try to reset the database of Kontakt:

    1. Click the Windows start button at the bottom left of your screen.
    2. Type "%localappdata%" and click the option that appears.
    3. Navigate to the Native Instruments folder.
    4. Then, depending on the Kontakt version you are using, delete the following folder:
      Kontakt 5: "Kontakt 5"
      Kontakt 6: "Kontakt"
      Kontakt 7: "Kontakt 7"
      Kontakt 8: "Kontakt 8"
    5. Start Kontakt in standalone mode (not in your DAW).

  • Mikemusicman92
    Mikemusicman92 Member Posts: 3 Newcomer

    Thank you but it still didn't work. Should I try "uninstall" Kontakt 7 and 8? What about the libraries?

    Thanks for the help

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod

    Reinstalling won't help unfortunately. What about in Kontakt in standalone?

  • Mikemusicman92
    Mikemusicman92 Member Posts: 3 Newcomer

    same in standalone. Think I’ll just uninstall/delete everything Kontakt and start from scratch to see what happens.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    https://community.native-instruments.com/discussion/comment/184567#Comment_184567

    Reinstalling might not fix it. How do the products show in Native Access? Installed? Do the products show in Kontakt 7?

    Can you also check if the libraries do not show in Kontakt 8 in the Classic view? You'll need to click on Kontakt there first.

    Screenshot 2024-10-17 at 12.04.06.png

  • kbryarly
    kbryarly Member Posts: 42 Helper

    Many of my libraries do not show up in Kontakt 8 (Default view). When I switch to 'Classic' view, they seem to be there. I have not verified every Library. however, it looks like they are all there in "Classic View". This seems to be the case in both 'stand-alone' and as a plugin in Logic Pro 11.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    https://community.native-instruments.com/discussion/comment/189420#Comment_189420

    Can you try the following?

    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
      GoMenuFinderUserLibrary.png
    2. Navigate to Application Support > Native Instruments > Kontakt 8
    3. Rename or delete the komplete.db3 file.

    Open Kontakt 8 in standalone.

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