Update from Komplete14 Collector's Edition >> Komplete 15 Collector's Edition, through Native Access

see it indeed in my WEB account

It's clearly indicated in the e-mail information that there is no serial number

?

If on your account then it should clearly say : "KOMPLETE 15 COLLECTORS EDITION Update" and then to the right of that is the serial. Then check the MY PRODUCTS, SERIALS, AND DOWNLOADS page to see if it lists as Not registered or as Registered Products. Then if as not registered then enter serial in Native Access.

If it lists as registered on account but the new products from K15 does not show in Native Access then try resetting the Native Access XMLfile , look at section 8 here : My Product is Missing in Native Access .

If problem persists then please contact either N.I. Account Support or N.I. Native Access and Installation Support depending on if you got the product or not .

If you have the product on account but it doesn't show in Native Access and the above does not help then contact N.I. Native Access and Installation Support. At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

Now I only experience some issues related to the behaviour/recognition of my Kontrol S88 MK3 but am working on it… (everything was working just so fine before this update…)

Great that you got the K14 CE update problem fixed 🙂

With respect to the issues related to the behaviour/recognition of the Kontrol S88 MK3 then it would most likely be better if you opened a new thread on that subject if you get the need.

Otherwise you can also contact N.I. Komplete Kontrol Support so that they can help you troubleshoot !

Best of luck with all of it 🙂