What is going on with Native Instruments?

Someone1 · October 6

I am trying to install Kontakt but it keeps telling me I need to “grant access” to na and daemon…. WHICH I HAVE AS YOU CAN SEE IN THE PICTURES. IF ACCESS HAS ALREADY BEEN GRANTED WHY IS IT STILL ASKING ME??? I can’t download because of this someone help!!!!

Jeremy_NI · October 8

https://community.native-instruments.com/discussion/comment/182489#Comment_182489

What is the format of these drives?

On the error message you posted it's Kontakt 6 Player that is getting this installation error. This is usually installed on the system drive and on recent Macs it eans APFS by default so the issue is somewhere else. Please get in touch with support here: https://bit.ly/NI_support_NA

Uwe303 · October 6

Hello,

have you tried this:

https://support.native-instruments.com/hc/en-us/articles/15604117672349-Native-Access-Error-Message-Download-failed-macOS#:~:text=Open%20the%20macOS%20System%20Settings%20%3E%20iCloud%20%3E,the%20System%20Settings%20again%20and%20reactivate%20Private%20Relay.

PoorFellow · October 6

Also disks must be of correct format : Notes on Network Drives and Disk Formats

and you are supposed to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads),

Else you might want to supply basic information such as computer type , exact OS version and version of N.A. used .

Or alternatively then contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

Someone1 · October 6

https://community.native-instruments.com/discussion/comment/182413#Comment_182413

this is only applicable with iCloud + which I don’t use

Someone1 · October 6

Changing the format of my drives means I have to completely clear them and I will never do that .

I have contacted support

garfinkle · October 6

I have exactly the same issue running Sonoma on a new Mac Studio. Please reply to your thread should they find a solution..

PoorFellow · October 7

https://community.native-instruments.com/discussion/comment/182489#Comment_182489

Changing the format of my drives means I have to completely clear them and I will never do that .

I understand how you feel but apparently then N.I. list the use of wrong file format as a reason for some problems. Let us hope that support can get things sorted out one way or another.

Uwe303 · October 7

Here they say you can, but I'm not a mac user, so it's maybe wrong

https://discussions.apple.com/thread/253495515?sortBy=rank

Jeremy_NI · October 8

https://community.native-instruments.com/discussion/comment/182489#Comment_182489

What is the format of these drives?

On the error message you posted it's Kontakt 6 Player that is getting this installation error. This is usually installed on the system drive and on recent Macs it eans APFS by default so the issue is somewhere else. Please get in touch with support here: https://bit.ly/NI_support_NA

What is going on with Native Instruments?

Best Answer

Answers

Categories