All your customers should sue you. Do reset latest KONTAKT updates.

Chayell · October 4

NI, I should sue you. All your customers should sue you.

Updating KONTAKT 7, accepting K8, totally screwed up my libraries, up to the point that even K6 can't run them anymore. License and serials are discarded. 'Activating' Librares are requested but no option to do so… I've executed tons of advice, tips and tricks, but all I can say - my setup was perfectly fine before your update.

Tons of tips and tricks only made it worse. A big amount of CASH HAS BEEN BURNED BY YOU ERRORS.

There is a need for your clear engagement to fix this.

I'm tired of wasting my time running through discussions and getting no real support.

Fix this pls with direct support

Jeremy_NI · October 4

Hey @Chayell This is a user forum. We help users out there but it's not a substitute for support. No one else repoprted the issues you are dealing with. I see that you didn't contact our support. Please get in touch with our support to see what went wrong and how to fix it. Here is the direct link: https://bit.ly/NI_support_kontakt

Jeremy_NI · October 4

FYI I removed your email address from your post, it's never a good idea to share private emails and data on a public forum.

Chayell · October 4

https://community.native-instruments.com/discussion/comment/182030#Comment_182030

Sorry Jeremy, but this link brings me to this self-support platform. No direct support available unless you mean chat?

Jeremy_NI · October 4

https://community.native-instruments.com/discussion/comment/182032#Comment_182032

Yes, i mean the chat, it's the direct line. One of my colleagues will gather all the necessary info and will forward this to our product support agents.

All your customers should sue you. Do reset latest KONTAKT updates.

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