Two bugs with Komplete Kontrol 3.3.2

https://community.native-instruments.com/discussion/comment/191379#Comment_191379

Yes, obviously what I meant was only for the slow previews and has noting to do with Battery 4.

So, to sum it up and to make things clearer.

Issue 1: slow previews in Komplete Kontrol 3.3.x, the workaround is to use Kontakt 8 instead of 7 and here's the thread:

https://community.native-instruments.com/discussion/34481/komplete-kontrol-3-3-1-slow-previews-kbdsw-7936

Issue 2: Komplete Kontrol 3.3.3 crashing and DAW crashing when using Battery 4, no workaround yet, except downgrading Komplete Kontrol, links in the thread :

https://community.native-instruments.com/discussion/34866/komplete-kontrol-3-3-2-crashes-daw-on-close-if-hosting-battery-kbdsw-7913

I will now close this thread as it mentions 2 separate bugs tha have differnt symptoms, causes and solutions.

All comments

Matthew_NI (on leave until November)

re 1) are you referring to Kontakt instruments, or something else?

Translated Report (Full Report Below)

Process: Komplete Kontrol [70907]
Path: /Applications/Native Instruments/*/Komplete Kontrol.app/Contents/MacOS/Komplete Kontrol
Identifier: com.native-instruments.Komplete Kontrol
Version: 3.3.2 (3.3.2 (R0), Copyright © 2024 Native Instruments GmbH)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-08-30 10:28:33.3602 -0400
OS Version: macOS 14.6.1 (23G93)
Report Version: 12
Anonymous UUID:

Sleep/Wake UUID:

Time Awake Since Boot: 51000 seconds
Time Since Wake: 10739 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000d6f4d0c34338 -> 0x000056f4d0c34338 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x0000d6f4d0c34338

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [70907]

Screenshot 2024-08-30 at 10.36.55 AM.png

This happens on all instruments.

These bugs are new.. All instability started on the last update.

@TimbreMill

Regarding 1. we already have identified a similar bug (KBDSW-7912) where the GUI of certain Kontakt libraries is extremely slow to load (up to several minutes). I suspect this would be related. It only happens with certain Kontakt instruments (like Ashlight). When you say all instruments do you mean it's the same for Massive or FM8?

Regarding 2. We also have an identified bug (KBDSW-7913) where Komplete Kontrol would crash Logic when Battery 4 is loaded and the UI is closed. Is it the same behaviour?

Actually I was able to reproduce the bug in Komplete Kontrol in standalone. Load a Battery kit, then load another kind of instrument. Crash. I've added it to the bug report.

About my first issue.. It does not matter what instrument is loaded, NI, or other.. When I change patches from the top everything works as expected. If I change patches from the instrument, when you go back to the main menu and load another instrument, the UI freezes on the previous instrument. You have to restart Komplete Kontrol..

Are they Kontakt instruments though? That’s a known bug but there is no report of this happening for anything else.

If it is the Kontakt related bug try minimising and restoring the Komplete Kontrol window - it’s a graphics issue so that forces the GUI to refresh

The Battery bug sounds like the same one I reported

All NI Instruments, Arturia, Korg, Spitfire, U-He, and Omnisphere

This GUI issue is the same with all of these…

https://community.native-instruments.com/discussion/comment/175051#Comment_175051

I can't reproduce this behaviour. Tried Zebra, Pigments and several other Arturia plugs. Something must be different on your system. Are you using an external monitor? What model?

Does Komplete Kontrol have full disk access? How to Enable Full Disk Access on macOS

Also Omnisphere does not have official NKS support.

Ok that’s new, I’m not seeing that and you’re the first person afaik to report this so there may be something happening that is more specific to your system

Have you got the latest Kontrol firmware?

When you say ‘Preset changes work if changed from Komplete Kontrol patch change’ I presume you mean from the keyboard? That is very similar to the reported bug, except that was just affecting Kontakt instruments (or appeared to be, maybe it’s also some plugins?)

Does minimising and restoring the window make the preset update and can you hear the preset having been changed even if the GUI is lagging?

Yes, Komplete Kontrol has full disk access.

I have two monitors + the laptop screen. The main monitor is a Dell P2415Q via mini DVI IO Data port expander, and the second monitor is a Samsung U32J59x via HDMI from MacBook Pro directly.

Try changing the preset from the plug's library manager, then go to Komplete Kontrol main page, and change instruments. when you go back to the plugin view, it still shows a frozen view of the previous instrument, but the new sound is from the current instrument.

Note: I don't use the S61 to drive Komplete Kontrol patches and instrument selection. I much prefer using the plugin window on Kontrol Kontrol via the Mac..