Two bugs with Komplete Kontrol 3.3.2

TimbreMill
TimbreMill Member Posts: 9 Member
edited November 18 in Komplete Kontrol

1) Komplete Kontrol freezes if presets are changed from any instrument. Preset changes work if changed from Komplete Kontrol patch change.

2) Battery crashes Komplete Kontrol 100% of the time. I have reinstalled both Battery and Komplete Kontrol, and deleted plist's. The problem remains.

Software Version3.3.2 Komplete and 4.3.0 BatteryOS Version14.6.1 Mac OS

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  • Matthew_NI
    Matthew_NI Product Team Posts: 1,431 mod

    re 1) are you referring to Kontakt instruments, or something else?

  • TimbreMill
    TimbreMill Member Posts: 9 Member
    edited August 30

    Translated Report (Full Report Below)

    Process: Komplete Kontrol [70907]
    Path: /Applications/Native Instruments/*/Komplete Kontrol.app/Contents/MacOS/Komplete Kontrol
    Identifier: com.native-instruments.Komplete Kontrol
    Version: 3.3.2 (3.3.2 (R0), Copyright © 2024 Native Instruments GmbH)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2024-08-30 10:28:33.3602 -0400
    OS Version: macOS 14.6.1 (23G93)
    Report Version: 12
    Anonymous UUID:

    Sleep/Wake UUID:

    Time Awake Since Boot: 51000 seconds
    Time Since Wake: 10739 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000d6f4d0c34338 -> 0x000056f4d0c34338 (possible pointer authentication failure)
    Exception Codes: 0x0000000000000001, 0x0000d6f4d0c34338

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [70907]

  • TimbreMill
    TimbreMill Member Posts: 9 Member
    edited August 30
    Screenshot 2024-08-30 at 10.36.55 AM.png

    This happens on all instruments.

    These bugs are new.. All instability started on the last update.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,716 mod

    @TimbreMill

    Regarding 1. we already have identified a similar bug (KBDSW-7912) where the GUI of certain Kontakt libraries is extremely slow to load (up to several minutes). I suspect this would be related. It only happens with certain Kontakt instruments (like Ashlight). When you say all instruments do you mean it's the same for Massive or FM8?

    Regarding 2. We also have an identified bug (KBDSW-7913) where Komplete Kontrol would crash Logic when Battery 4 is loaded and the UI is closed. Is it the same behaviour?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,716 mod

    Actually I was able to reproduce the bug in Komplete Kontrol in standalone. Load a Battery kit, then load another kind of instrument. Crash. I've added it to the bug report.

  • TimbreMill
    TimbreMill Member Posts: 9 Member
    edited August 30

    About my first issue.. It does not matter what instrument is loaded, NI, or other.. When I change patches from the top everything works as expected. If I change patches from the instrument, when you go back to the main menu and load another instrument, the UI freezes on the previous instrument. You have to restart Komplete Kontrol..

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,881 mod

    Are they Kontakt instruments though? That’s a known bug but there is no report of this happening for anything else.

    If it is the Kontakt related bug try minimising and restoring the Komplete Kontrol window - it’s a graphics issue so that forces the GUI to refresh

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,881 mod

    The Battery bug sounds like the same one I reported

  • TimbreMill
    TimbreMill Member Posts: 9 Member

    All NI Instruments, Arturia, Korg, Spitfire, U-He, and Omnisphere

    This GUI issue is the same with all of these…

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,716 mod
    edited August 30
    https://community.native-instruments.com/discussion/comment/175051#Comment_175051

    I can't reproduce this behaviour. Tried Zebra, Pigments and several other Arturia plugs. Something must be different on your system. Are you using an external monitor? What model?

    Does Komplete Kontrol have full disk access? How to Enable Full Disk Access on macOS

    Also Omnisphere does not have official NKS support.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,881 mod
    edited August 30

    Ok that’s new, I’m not seeing that and you’re the first person afaik to report this so there may be something happening that is more specific to your system

    Have you got the latest Kontrol firmware?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,881 mod
    edited August 30

    When you say ‘Preset changes work if changed from Komplete Kontrol patch change’ I presume you mean from the keyboard? That is very similar to the reported bug, except that was just affecting Kontakt instruments (or appeared to be, maybe it’s also some plugins?)

    Does minimising and restoring the window make the preset update and can you hear the preset having been changed even if the GUI is lagging?

  • TimbreMill
    TimbreMill Member Posts: 9 Member

    Yes, Komplete Kontrol has full disk access.

    I have two monitors + the laptop screen. The main monitor is a Dell P2415Q via mini DVI IO Data port expander, and the second monitor is a Samsung U32J59x via HDMI from MacBook Pro directly.

    Try changing the preset from the plug's library manager, then go to Komplete Kontrol main page, and change instruments. when you go back to the plugin view, it still shows a frozen view of the previous instrument, but the new sound is from the current instrument.

  • TimbreMill
    TimbreMill Member Posts: 9 Member

    Note: I don't use the S61 to drive Komplete Kontrol patches and instrument selection. I much prefer using the plugin window on Kontrol Kontrol via the Mac..

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,881 mod

    Sure but is there a difference if you load from the keyboard?

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