KOMPLETE KONTROL / MASCHINE Error: "*Product* could not be loaded, not support Apple Silicon

Gus66
Gus66 Member Posts: 8 Newcomer
edited October 22 in Komplete Kontrol

I've tried the proposed solution (Reinstalling, Komplete Kontrol, and plug-ins)

https://support.native-instruments.com/hc/en-us/articles/6178238907421-KOMPLETE-KONTROL-MASCHINE-Error-Product-could-not-be-loaded-as-it-may-not-support-Apple-Silicon-or-VST2-to-VST3-migration But it didn't work
I still have the same issue

Any other solution to this?

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Best Answer

  • Gus66
    Gus66 Member Posts: 8 Newcomer
    Answer ✓

    After doing a Clean Installation from scratch and trying only Massive it's working
    Had to do quite some re-scans and re-start on both the Standalone app and DAW (Live 12)

    I'll keep adding instruments and see how that works

    Thanks for your replies and suggestions

Answers

  • Rairud
    Rairud Member Posts: 1 Newcomer

    I tried to install my Komplete Collectors Edition on MBP M3, 49 DOWNLOADS failed but why?

    On iMac i7 Intel CPU no problems. What is to do?

    Regards

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Gus66 Is this happening when you open old projects that were made on an Intel Mac? If so, you need to open these projects in your DAW in Rosetta mode: How to Open Your DAW Using Rosetta

  • Gus66
    Gus66 Member Posts: 8 Newcomer

    Hi Jeremy,

    No this is happening on new projects on M2 Mac Mini

    BTW I've tried opening DAW using Rosetta but that didn't work

    I have fully uninstalled Komplete Kontrol with no luck

    I'm planning to fully erase any trace of NI from this mac and see what happens but if there any other thing I should try first please let me know

    PS it was working fine loading Arturia and NI plugins but now only Arturia are loaded

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    How did you install everything? Did you migrate from another system?

    When in Logic, have you tried to rescan when in Komplete Kontrol preferences in Plug-ins → Manager?

    What happens if you open Komplete Kontrol in standalone? Is it the same?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,965 mod

    What version of Native Access are you using to install these?

  • Gus66
    Gus66 Member Posts: 8 Newcomer

    I've tried installing everything from scratch with Native Access (Version 3.13.0 (050bb23 / 1.20.0.0))

    I haven't migrated from another system

    I don't use Logic (Ableton Live 11 and 12)

    I'm not sure if I did rescanning plug-ins - Manager

    In Standalone I got the same message

    Any other idea what could be causing this?

  • Gus66
    Gus66 Member Posts: 8 Newcomer
    Answer ✓

    After doing a Clean Installation from scratch and trying only Massive it's working
    Had to do quite some re-scans and re-start on both the Standalone app and DAW (Live 12)

    I'll keep adding instruments and see how that works

    Thanks for your replies and suggestions

  • Daniel Jim
    Daniel Jim Member Posts: 1 Newcomer

    Hepl me! don´t know what to do with this problem. neither kontakt and MAssive load on my maschine 2.

    mac mini m2 pro

  • Gus66
    Gus66 Member Posts: 8 Newcomer

    My original issue was with Komplete Kontrol
    What I did to fix the problem was trial and error several times and by that I mean
    I had to do quite a few re-scans and re-start on both the Standalone app and DAW (Live 12) over and over and keep doing that for any instrument I would like to add, in the end, I was able to reinstall almost all of my previous instrument (NI and Arturia) into Komplete Kontrol but Jup 8-V4. That one keeps showing an error message
    BTW that only seems to have worked with Komplete Kontrol because Kontakt 7 only shows NI instrument
    Not sure about Maschine 2 but it seems that it could be the rudimentary solution to keep re-scanning on both the DAW and the Standalone versions of the app you're trying to install into

    PS.: I've uninstalled all instruments and reinstalled them and then proceeded with the re-scan for both the DAW and Standalone

    I hope this help

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/174407#Comment_174407

    Is it when opening new projects or when opening old projects made on an Intel Mac? If it's option 2, then you need to run Maschine 2 in Rosetta mode: How to Open Your DAW Using Rosetta

    More info here: KOMPLETE KONTROL / MASCHINE Error: "*Product* could not be loaded, as it may not support Apple Silicon or VST2 to VST3 migration."

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