komplete Kontrol not working

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sashdess
sashdess Member Posts: 11 Newcomer
edited October 2024 in Komplete Kontrol

since 5 hours I am following ALL ! the instructions available with the same result: loading issue

Bildschirmfoto 2024-08-08 um 12.14.39.png

it makes me unhappy! Iupdated, I scanned and rescanned in komplete kontrol and in my daw.

same result. I cannot continue my work with the sounds that I used by native instruments. it's a catastrophe, I am afraid to say. can anybody help, please?

Thank you very much

sashdess

«1

Answers

  • sashdess
    sashdess Member Posts: 11 Newcomer

    PS: i am using logic pro x, compete 13 unlimited, komplete 88 keyboard, mac mini m2

  • sashdess
    sashdess Member Posts: 11 Newcomer

    … and komplete audio 6. guess I am quite an ok customer ;)

  • sashdess
    sashdess Member Posts: 11 Newcomer

    the more I try to fix the worse it gets. So if anyone from NI could help me I would be very thankful

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    What's the operating system? What version of Komplete Kontrol are you using?

    What instrument are you trying to load? Is it the same for any instrument? Kontakt libraries? Reaktor instrument? Massive? Is it happening in Komplete Kontrol in standalone? Is it a mk1, mk2 or mk3 keyboard?

  • sashdess
    sashdess Member Posts: 11 Newcomer

    Thank you for reacting!

    I am running mac m2, Sonoma 14.6.1, Komplete 13 ultimate, my keyboard is KK S88.

    After a lot of frustration by trying to update Komplete Kontrol I finally uninstalled it manually and reloaded it. Now it is the newest version 3.3.2. It seems to be ok now. Kontakt is ok. Reaktor seems to be ok. I can open it but I never used it.

    My new problem is the following: I still cannot update several items:

    Bildschirmfoto 2024-08-17 um 12.11.06.png

    when I try this comes up

    Bildschirmfoto 2024-08-17 um 11.41.48.png

    even though I previously did what it is asking

    Bildschirmfoto 2024-08-17 um 11.45.54.png

    I as well had to uninstall Native access finally manually after losing a lot of time trying to fix it the proposed ways. I was trying to get the new Native Access 2 for mac silicon since my mac runs on m2 processor. Whenever I install it it tells me over and over again this version is not optimized for M1 processors.

    Even though I took the download button for silicon I guess I got some other version which is not optimized for my system.

    Bildschirmfoto 2024-08-17 um 12.26.17.png
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    @sashdess Ok, so now everything is loading in Komplete Kontrol. Now it's a Native Access issue. Can you check what version of Native Access is running on your system? Please navigate to your Applications folder, right click Native Access and choose Get Info, you should get the version there.

    I was trying to get the new Native Access 2 for mac silicon since my mac runs on m2 processor. Whenever I install it it tells me over and over again this version is not optimized for M1 processors.

    If you navigate here: https://www.native-instruments.com/en/specials/native-access-2/

    And click here:

    Screenshot 2024-08-19 at 12.18.58.png

    You will indeed have to download an installer named Native-Access_2_Mac_M1.dmg, it should work on any generation of the M processors. Do you get an error message when you try to open it? Can you share a screenshot of it?

  • BIF
    BIF Member Posts: 1,223 Guru

    OP still hasn't told us if his device is a MK3 or something else. He only says it's a KK S88. That's not enough information.

  • JesterMgee
    JesterMgee Member Posts: 3,390 Expert
    https://community.native-instruments.com/discussion/comment/173463#Comment_173463

    Being a software issue the model of keyboard isn't required to know for the problem, it is not affecting his issue so technically he doesn't even have to have one connected/mentioned.

  • BIF
    BIF Member Posts: 1,223 Guru
    https://community.native-instruments.com/discussion/comment/173501#Comment_173501

    My mistake.

  • sashdess
    sashdess Member Posts: 11 Newcomer
    https://community.native-instruments.com/discussion/comment/173198#Comment_173198

    hi, thank you very much.

    Bildschirmfoto 2024-08-21 um 07.45.03.png Bildschirmfoto 2024-08-21 um 07.46.13.png Bildschirmfoto 2024-08-21 um 07.47.08.png

    As I said I did it over and over again… the result is still I don't get Native Access 2 even though I downloaded NA2 mac m- version.

    Some days ago I followed the instructions how to uninstall native access manually. then I downloaded exactly from the link you have sent me. I don't know what I keep doing wrong so I don't get the version which is suitable for my system.

    I guess that's why I get all those error messages…

    Bildschirmfoto 2024-08-21 um 08.01.33.png Bildschirmfoto 2024-08-21 um 08.20.52.png

    …which make no sense.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    @sashdess Ok, understood, Native Access 2 is just called Native Access. I guess the misunderstanding is coming from that. So Native Access is running but you get an installation failed error message, despite having given the right permissions. You should get in touch with our support here: https://bit.ly/NI_support_NA

  • sashdess
    sashdess Member Posts: 11 Newcomer

    Ok. Thank you very much! I was a little irritated because in the german support they say the new Native Access 2 was the dark version (dunkle Version) so I understood the light design version must be something different.

    https://support.native-instruments.com/hc/de/articles/360000012789-Wie-verwende-ich-Native-Access

    So perhabs this should be taken care of communication wise to prevent other users of being trapped with this issue.

  • sashdess
    sashdess Member Posts: 11 Newcomer
    https://community.native-instruments.com/discussion/comment/173576#Comment_173576

     https://bit.ly/NI_support_NA

    I actually could not find my problem here. Is there a more specific link? Thank you!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    There is a little chat box at the bottom right. You need to be logged in to your NI account to log-in, if you have issues logging in there is a dedicated typeform. I made this gif, it sums it up better.

    how to use support main.gif
  • sashdess
    sashdess Member Posts: 11 Newcomer
    https://community.native-instruments.com/discussion/comment/173998#Comment_173998

    thank you. will try it asap…

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