No auto Mapping of my M32 knobs since the last KK update ?

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Answers

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    Could you open Activity Monitor (macOS) or Task Manager (Windows) and see if NIHardwareAgent or NIHostIntegrationAgent are running?

  • guildem
    guildem Member Posts: 14 Member

    Sorry for the delay, time to lunch here :)

    I took the screenshot from the VST, this is the one from the standalone app.

    Capture d’écran 2024-08-01 à 20.04.01.png

  • guildem
    guildem Member Posts: 14 Member
    https://community.native-instruments.com/discussion/comment/169714#Comment_169714

    Didn't see the page 2. There is the Activity Monitor with the 2 services running.

    Capture d’écran 2024-08-01 à 20.06.29.png

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    Also - a dumb question: have you restarted your machine?

  • guildem
    guildem Member Posts: 14 Member

    I restaReed all I can restart, including macos, my hub and the m32. Before 3.3.0 all was working ok

  • guildem
    guildem Member Posts: 14 Member

    *restarted (smartphone keyboard doesn't like english)

  • guildem
    guildem Member Posts: 14 Member

    My turn. Dumb question : can we install an older version of KK, like after checking a specific checkbox ?

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    KK 2.9.6 is available, but I assume you are asking for KK 3.2.1?

    We are unable to reproduce this in-house thus far. We have just quickly again tested Kontrol S MK2, and A and M series keyboards, and found all are functioning correctly.

    However - there have been around 5 reports in the last two hours such as your own report. So clearly something is going on. We will continue to investigate. Meanwhile - PM me and I'll get you an installer for KK 3.2.1.

  • San Holo
    San Holo Member Posts: 4 Newcomer

    I have the same problem. In the MIDI Studio the M32 is highlighted. I've restored the old version of KO and the new in parallel. 3.3.0 shows in the Menu bar "MIDI" and the older version shows "M32". On the same computer everything identically.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod
    Answer ✓

    We have yet to be able to reproduce the issue, rather frustratingly (I believe that what you're seeing is very real). I have an M32 and an SMK2 both working with KK3.3 on my computer, and other internal setups as well.

    Whilst we continue to diagnose, if it is in any way helpful, here is temporary access to the prior installers for KK 3.2.1:

    https://drive.google.com/drive/folders/1dRk62GOAX2tQGeTVOSpTiJKpmtDhesGP?usp=sharing

    Let us know if that resolves the issue temporarily. Thank you for your report and your patience.

  • guildem
    guildem Member Posts: 14 Member

    Thanks @Matthew_NI the 3.2.1 version saw my M32 right after the first start of the standalone version. This works into the DAW too. I don't think anything changed in the preferences between 3.2.1 and 3.3.0.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod
    Answer ✓

    What went wrong:

    • Komplete Kontrol 3.3.0 shipped on 2024-08-01.
    • Komplete Kontrol 3.3.0 broke connection for some A, M and S MK2 keyboards (MK3 was unaffected).

    Why it went wrong:

    • In certain circumstances, Komplete Kontrol 3.3.0 was inadvertently ignoring NIHardwareAgent, a service used by A/M/SMK2 keyboards.
    • This service handles Komplete Kontrol's NKS integration for those keyboards, thus causing a failure to connect for affected users.

    Severity and Symptoms:

    • The A/M/SMK2 keyboards for affected users would still have functioned as generic MIDI and DAW Controllers, but experienced a failure to connect to Komplete Kontrol 3.3.

    Please accept my sincere apologies for the incident.

    Komplete Kontrol 3.3 was in beta for weeks, and passed all of our own internal tests as well –both manual and automatic. The variable that had to exist for the above incident to be true didn't surface until we released en masse to a much larger audience.

    Solution:

    We deployed Komplete Kontrol 3.2.1 rollback installers via the Community Forum overnight, solving the issue for any user who we were able to reach and had prepared an email to send to all users today, had the issue not been properly solved.

    The good news is… Komplete Kontrol 3.3.1 contains a fix, has been deployed worldwide and should appear in your Native Access 2 accounts already, or within minutes.

  • guildem
    guildem Member Posts: 14 Member

    Thank you for the details, and for the new fixed version, I appreciate the precise explanations and the time you took to help.

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