Unrecognized serial number on hardware?

mogbeats9 · July 18

Attempted to register a hardware keyboard, purchased new. Upon typing in the serial number required fro registration, I'm seeing a note stating the serial number is not recognized. Any ideas?

Jeremy_NI · July 26

https://community.native-instruments.com/discussion/comment/168190#Comment_168190

Please get in touch with our registration support: https://bit.ly/n1acc

Ojustaboo · July 18

Sorry if I’m stating the obvious

Presume you got the letters L/l I/i O/o or number 0 correct (easy to get wrong)

Matthew_NI · July 19

Have you opened a support ticket?

Jeremy_NI · July 23

Can you share a screenshot of the error message?

Have you checked the following? After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

mogbeats9 · July 25

The serial number was typed correctly. Here is a screenshot of the error message. This is showing up during the registration process. I went through listed troubleshooting tips. How do I enter a support ticket?

Thank you for the replies

Jeremy_NI · July 26

https://community.native-instruments.com/discussion/comment/168190#Comment_168190

Please get in touch with our registration support: https://bit.ly/n1acc

mogbeats9 · August 1

Thank you @Jeremy_NI When you get a chance could you send an email for customer support? The redirect links for troubleshooting don't appear to have an answer

PoorFellow · August 1

https://community.native-instruments.com/discussion/comment/169638#Comment_169638

All issues regarding serials and registration are handled exclusively by N.I.Account Support

The "resolution that works" is the click through and make the right choices to open a ticket : N.I.Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I.Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

NO

3 Do you have 2 NI accounts and want to merge them?

NO

4 Are you experiencing problems with your email address or password for your NI account?

None of that

5 OK! Let's gather some information specific to your issue. Please summarize your issue in one sentence (i.e. a subject line).

Input your message in one line including a picture of the not working serial number and eventually of purchase receipt

Jeremy_NI · August 1

https://community.native-instruments.com/discussion/comment/169638#Comment_169638

I can't see any requests from you in our system. You have to go through all the questions and if none of them was helpful, you replky NO until you are able to submit a request.

Unrecognized serial number on hardware?

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