"Your subscription has changed"

momos
momos Member Posts: 24 Member
in Komplete General

Hi,

i always get this message when I open Kontakt 7 or Komplete Kontrol.

For context, I had a "Now" subscription or whatever it was called some years ago. But since then, I bought Komplete Standard and last year Ultimate.

Why do I still get this stupid message??

Screenshot 2024-07-16 at 21.53.48.png

Regards

Tagged:

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    Answer ✓

    @momos We deleted your subscription, you should open Native Access and then these messages should not show anymore.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    Answer ✓

    @momos Can you try to close Native Access and delete the content of this folder:

    Macintosh HD/Users/Shared/Native Instruments/Native Access/ras3

    Does that fix the issue?

«1

Answers

  • PK The DJ
    PK The DJ Member Posts: 1,761 Expert

    Why do I still get this stupid message??

    The message tells you why, under the part you quoted.

  • momos
    momos Member Posts: 24 Member

    It makes no sense giving me this useless message all the time. I don't have an active subscription and I own all the instruments I have installed. Why annoy people with useless popups?

  • Tomboman
    Tomboman Member Posts: 63 Helper

    I have a feeling that has to do with all the problem from Native Access - Hopefully @Jeremy_NI can help here - Otherwise try the support (they do help quite well)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    Answer ✓

    @momos We deleted your subscription, you should open Native Access and then these messages should not show anymore.

  • momos
    momos Member Posts: 24 Member

    Yes this solved the problem for Komplete Kontrol and Native Access. Thank you.

    However, Kontakt 7 still has the orange error circle. I don't know if this is a bug or not.

    Screenshot 2024-07-17 at 10.53.13.png

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    https://community.native-instruments.com/discussion/comment/165431#Comment_165431

    That does look like a bug. I'm checking with my colleagues, will update you when I get more info.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    https://community.native-instruments.com/discussion/comment/165431#Comment_165431

    And what happens if you open a library in Kontakt, do you get any other error or demo message? Alicia's Keys for example?

  • momos
    momos Member Posts: 24 Member

    The orange warning symbol stays no matter what library i load.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod

    @momos Please try the following:

    Delete your User Preferences

    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu
      (If the Library entry does not appear when you hold down the Option / Alt key, please use the alternative method at the end of this article.)
      GoMenuFinderUserLibrary.png
    2. Navigate to Preferences.
    3. Delete the following file: com.native-instruments.Kontakt 7.plist
    4. Restart your computer.
    5. Start Kontakt as a standalone application (not in your DAW).

    Does it fix the issue?

  • momos
    momos Member Posts: 24 Member

    This didn't help. I also got the "Your subscription has changed" Message again in the Kompete Kontrol VST…

    I loaded the VST, loaded Action Strike and the message poped up.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    Answer ✓

    @momos Can you try to close Native Access and delete the content of this folder:

    Macintosh HD/Users/Shared/Native Instruments/Native Access/ras3

    Does that fix the issue?

  • momos
    momos Member Posts: 24 Member

    Seems like this fixed it. Neither the Standalone or VST got the popup message again and the orange warning symbol also went away in Kontakt. Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,385 mod
    https://community.native-instruments.com/discussion/comment/167485#Comment_167485

    Thanks for the update. Good to hear the issue is fixed now. Sorry about that glitch :)

  • Phatnik
    Phatnik Member Posts: 19 Member

    Hi Jeremy,

    I am on Windows 11 and I also get that message (I had Komplete now for a month when it came out), what can I do on my system to fix it?

    Thanks.

  • kaepten
    kaepten Member Posts: 3 Newcomer

    Same here with Windows 11, Thanks

    grafik.png

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