how to recover my very old NI account

markino
markino Member Posts: 2 Newcomer
edited October 2024 in Native Access

Hi All

i have just got a new Mac Air with Sonoma.I have on my old mac traktor pro2 that i got in 2013 with Traktor Kontrol F1.I'd like to install traktor pro3 on my new Mac but i don't have more my old account.Now i have created a new account but i'd like to use my old one to "purchase" Traktor 3

I have my old email ,who i can contact @ NI crew?

Thanx

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Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin
    Answer ✓

    Hi @markino our Account support team is available here: https://bit.ly/n1acc

    Just click on the Get support button at the bottom, answer a few questions in the form and leave your email address for us. We'll get back to you as soon as we can.

Answers

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin
    Answer ✓

    Hi @markino our Account support team is available here: https://bit.ly/n1acc

    Just click on the Get support button at the bottom, answer a few questions in the form and leave your email address for us. We'll get back to you as soon as we can.

  • markino
    markino Member Posts: 2 Newcomer
    edited July 2024

    where is GET SUPPORT?

    i cannot find it

    btw my mail is:

    [Removed by Moderator]

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/comment/165190#Comment_165190

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Scroll down to bottom of page N.I. Account Support and log in

    Then click the Contact support

    Then again scroll down and click the Contact N.I. support that shows

    Then yes , damn it ! , then you have to click the Contact N.I. support again

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?

    NO

    3 Do you have 2 NI accounts and want to merge them?

    NO

    4 Are you experiencing problems with your email address or password for your NI account?

    None of that

    5 OK! Let's gather some information specific to your issue.

    Input your message describing your account access problem in one line - this is the opening of your ticket.

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