Key not working on Komplete S 88 keyboard.

jjaammee1122
jjaammee1122 Member Posts: 22 Member
edited October 22 in Komplete General

Hello, one of my keys are not working on Komplete S 88 keyboard.

How can I get it fixed. Thanks.

James

Best Answer

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,851 mod

    Hey James,

    Is it happening in Komplete Kontrol in standalone? In your DAW? Both? What DAW are you using? What's your operating system? Is it a Mk1, mk2, mk3?

  • jjaammee1122
    jjaammee1122 Member Posts: 22 Member

    Hi Jeremy

    Thanks you for the prompt response.

    The one key is not working in anything. I had no problem with it until a year after I bought the keyboard. The key is not lighting up or producing sound when I play it. I'm using Logic Pro version 11.

    My operation system is a 2020 3.3GHz 6-core intel i5

    32 GB ram.

    Thank you and have a blessed weekend.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,851 mod
    edited July 8 Answer ✓
    https://community.native-instruments.com/discussion/comment/163596#Comment_163596

    Ok, so to be clear 100%. If you open Komplete Kontrol in standalone the key is not functional? In that case, please try the keybiard an another computer, if it behaves the same then get in touch with our hardware service: https://bit.ly/NI_support_Hardware

  • jjaammee1122
    jjaammee1122 Member Posts: 22 Member

    Yes, that is correct. It's just one key that is no longer working. It's the b below c6.

    The rest of the keys are fine. How can I get the key fixed?

    Thanks Jeremy.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,851 mod
    https://community.native-instruments.com/discussion/comment/164403#Comment_164403

    I've posted the link to our Hardware Service, simply click on it to get in touch.

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