Unable to login whil using correct Native ID password

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olafmol
olafmol Member Posts: 227 Pro
edited October 2024 in Native Access

Hello,

since last week my Native Access 2 (Version 3.11.1 (b2e0dd9 / 1.18.0.0)) does not let me log in again. I use a working Native ID account (i checked this by logging out on this website, and logging in again).

Interestingly enough, the old Native Access v1 let's me log in perfectly fine with the same account credentials.

What's causing this and how to fix this?

tnx, Olaf

Best Answer

  • olafmol
    olafmol Member Posts: 227 Pro
    Answer ✓

    after a full uninstall and reboot it worked (the second time, after "installing dependencies" became unresponsive and i had to restart Native Access again, duh)…. doesn't increase confidence…

Answers

  • olafmol
    olafmol Member Posts: 227 Pro

    Also tried to reinstall Native Access 2, did not work.

  • PoorFellow
    PoorFellow Moderator Posts: 7,361 mod
    https://community.native-instruments.com/discussion/comment/161675#Comment_161675

    There is technical differences between how the old and the new N.A. version works and it is possible that the problem is that N.A. 2 (3.x.x) has saved something wrong somewhere. So if you want to try to re-install N.A. 2 (3.x.x) then you would have to thoroughly remove any references to the old installation of N.A. and NTKDaemon prior to any attempted re-install from both drive and registry.

    Else these are the links for N.I. Native Access and Installation Support and N.I. Account Support

  • olafmol
    olafmol Member Posts: 227 Pro

    the thing is, it happened out of the blue, I was using native access 2 just fine with exactly that account.

  • PoorFellow
    PoorFellow Moderator Posts: 7,361 mod
    https://community.native-instruments.com/discussion/comment/161817#Comment_161817

    You can try downgrading Native Access to 3.8.1 to see if that help

    Courtesy Mert_NI : : NA 3.8.1 : WIN , MAC INTEL , Mac AMR (M1/M2/M3)

  • olafmol
    olafmol Member Posts: 227 Pro
    Answer ✓

    after a full uninstall and reboot it worked (the second time, after "installing dependencies" became unresponsive and i had to restart Native Access again, duh)…. doesn't increase confidence…

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Hello olafmol, I'm happy that you could solve the issue even though it made you work a bit. We are aware of these kind of issues with the last update of the Native Access and we aim to solve these with the next update as soon as possible.

    The workaround of PoorFellow looks like the correct workaround and if you have a similar issues you can follow this workaround until the next update of the Native Access. But as it seems solved for the moment, I'm happy about that☺️

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