License Transfer Issue - What is the Expected Timeline for Completion?

Hello, well I have been emailing them once a day for a week now, The person who sold me the keyboard told me it was brand new, and when it came it even came wrapped up in the original box, the only thing is they kept the serial number, did not give me a transfer ID, and then told me to just use it as a normal MIDI controller in my DAW "Its the same thing as registering it with N.I." I was already VERY uset at the sellers very ignorant comment, so I have literally bought this keyboar to replace one that was stolen from me and I play professionally. I was told this would be a quick process, so I figured I could keep my gigs……..BLEEEP! Scratch that! I have had to cancel THREE GIGS AND COUNTING, tomorrow night is gig number four on my calendar at 8pm, and I am awake at 5am ANXIOUSLY Hoping this doesnt turn into a now $1,000 financial defecit. Like, FOR REAL waiting on them has removed A THOUSAND DOLLARS from my bank account that I DEFINITELY needed. I am trying to wait patiently, But a WEEK?! I mean for the amount of gigs that I could not play and the amount of money that I have missed out on, the Native Instruments Team should give me the thousand dollars I missed out on, but we all know that is not going to happen, nor are they going to pay for the rental I am thinking I am going to have to get just to KEEP MY JOB OVER BUYING THEIR PRODUCT! I want to know, without sounding like a stuck up person because I am not at all, I am just a very busy dude with a very busy gig calendar, when I am going to get my keyboard to function? and since I know youre not going to replenish the gig money I am now out of for having to cancel, AND on top of it Probably going to need to rent a keyboard from a music shop here in town and youre not going to cover that……….I WAS going to get Komplete Standard with my keyboard AND the Maschine+ I just spent money on and waiting in the mail for as well. I already got the Maschine plus, FROM THE SAME SELLER, which means the serial number FOR THAT is going to be already rigistered as well, am I going to have to go through ALLLLLLL of this over again when THAT comes in the mail either today or tomorrow? I feel like getting Komplete Standard for FREE would ONLY BE FAIR and not be asking for too much AT ALL, considering the absolute horror I have gone through and expect to continue to go through since I have not got a SINGLE REPLY BACK SINCE FRIDAY WHEN YOU TOLD ME MY IPHONE PHOTOS WERE TOO BLURRY to give me a transfer ID. Which they were, so I promplty gave you clearer ones, only 2 hours after you replied, its been almost 5 DAYS SINCE THEN and I havent heard a word, only from Jason_NI who claims he does not have the equipment to be able to get me a transfer ID. I am appalled at the way this is going for me, I mean seriously the WORST thing that could ossibly happen has happened, AND THEN SOME. SURELY I will get a reply now that I have gone through such a horrible experience with losing work, and robably having to get a rental today, asking for the STANDARD Komplete package shouldnt be asking for a whole lot, is it? Its not like I asked forcompensation further than this, like asking for Ultimate or asking to pay me the money that will no longer be available to me for my bills because of a simple Support ticket……..no I am asking for some sort of small relief from the absolute torture of this expierence and it to not be furthured by having to wait longer for ANOTHER serial number and shell out MORE MONEY for essentials for a DAWLESS EXPERIENCE, when I STILL HAVENT GOT THE VERY FIRST SEIL NUMBER EVEN REGISTERED YET!

you see my frustrations? anybody? or do I just sound like an angry privelaged person? because Im not priveleged, I saved and saved and saved and saved to get a new setup after being Robbed IN MY HOME this past March of my ENTIRE MUSIC RIG that i perform with, my trumpet, my controllers, my laptop, microphones, my BOSS RC-505 Mk2, like literally EVERYTHING except my kids YAMAHA student keyboard……. So I get to be upset, and I feel like Im no asking too much at this point, because I have literally been through hell and back to keep my career and I believed that getting 2 GREAT Native Instrument machines would be an AMAZING IMPROVEMENT, not just a humbe replacement! And it would be if I didnt lose so much to get the product to functon the way it is suposed to based on security measures……..it just seems like even though I was a victim of a robbery in March, that I still feel like Im being robbed now, of an experienced I was REALLY EXCITED to have, but now I just want to get back to work, and be slightly compensated for the grief that I have had to go through waiting on a not very quick to respond support team.

If ANYBODY thinks I am going overboard, or thinks Im being a brat, or thinks I am making this up, I dont cre what you think, because at the end of the day, no matter everybodys opinions of what I said in being upset, I am the one who still has to foot the bill because of other peoples mistakes and lack of care for my situation. so whatever I guess, I know I wont get what I am asking for and I probably bought a $750 paperweight and nobody will ever fix that or even if they do, i wont get any of my simple request because "I didnt pay for Komplete Standard!" but I did……..waiing on the transfer ID, and in that time, missing out on three gigs, and possibly having to spend what little money i have in my bank account right now to rent a keyboard because support has not given me a single ounce of support whatsoever.

I hope everyone laughs and thinks what is happening to me is SOOOO FUNNY! I really do……….

Cameron Joseph Willinger
Lead Soprano Cadets Drum & Bugle Corp 2006-7
Resinated
Sublime with Rome
neworleanstrumpetguru@gmail.com
upinsmokemusicproject@gmail.com