Missing Libraries and Demo mode in native access

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Olly Gorman
Olly Gorman Member Posts: 2 Newcomer
edited October 2024 in Native Access

Hi all, just today a lot of my libraries have disappeared from Native access (kontakt 7, spitfire chamber etc) and as you'll see from the screenshot, a lot of the libraries are saying 'demo'. When I try and open K7 in logic its asking me to activate it which leads to native access but then it is unfindable. Is it possible NI servers are down?

Screenshot 2024-05-11 at 15.48.43.png

Best Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,359 mod
    Answer ✓
    https://community.native-instruments.com/discussion/30539/missing-libraries-and-demo-mode-in-native-access

    Is it possible NI servers are down?

    Many things are possible including the N.I. servers being down. But I wouldn't count on it as being the cause of your issue. Much more likely is a screw-up in the server or programming in what N.A. connects to. Some people reports their issue suddenly fixed itself after a while , while others struggles to just get a fix.

    Though the problem may look the same then solution is not always one size fits all. And anyway then to try to correct the problem usually consists of try this and if that doesn't work then try that.

    In your case you could try exit N.A. and then move the original XML to another place, then reboot and then try Jeremy_NI's latest 'invention' : the replacing of the XML file and doesn't work then put the original XML back

    Quote Jeremy_NI :

    It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

    In this example it is missing the Kontakt 7 entries, please try the following:

    Delete the Native Access.xml in the following location and restart your computer and open NA

    Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    Repeat until the missing products reappear/the products in demo recognise their activation again.

    If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

    NativeAccess.xml.zip

  • PoorFellow
    PoorFellow Moderator Posts: 7,359 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/153170#Comment_153170

    You are very welcome and thank you for returning and confirming the fix 🙂

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,359 mod
    Answer ✓
    https://community.native-instruments.com/discussion/30539/missing-libraries-and-demo-mode-in-native-access

    Is it possible NI servers are down?

    Many things are possible including the N.I. servers being down. But I wouldn't count on it as being the cause of your issue. Much more likely is a screw-up in the server or programming in what N.A. connects to. Some people reports their issue suddenly fixed itself after a while , while others struggles to just get a fix.

    Though the problem may look the same then solution is not always one size fits all. And anyway then to try to correct the problem usually consists of try this and if that doesn't work then try that.

    In your case you could try exit N.A. and then move the original XML to another place, then reboot and then try Jeremy_NI's latest 'invention' : the replacing of the XML file and doesn't work then put the original XML back

    Quote Jeremy_NI :

    It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

    In this example it is missing the Kontakt 7 entries, please try the following:

    Delete the Native Access.xml in the following location and restart your computer and open NA

    Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    Repeat until the missing products reappear/the products in demo recognise their activation again.

    If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

    NativeAccess.xml.zip

  • Leijinderui
    Leijinderui Member Posts: 8 Member

    It's similar to what I met yesterday, but my Native Access had somehow automatically returned to normal.

    I can't promise but maybe you can try doing nothing and waiting until it returns to normal.😯😯

    https://community.native-instruments.com/discussion/30151/strange-my-kontakt-needs-to-be-activated
  • Olly Gorman
    Olly Gorman Member Posts: 2 Newcomer

    So i had already deleted the xml file and it didn't work but I gace it another go and hey presto! Thanks all for taking the time to respond, its much appreciated!

  • PoorFellow
    PoorFellow Moderator Posts: 7,359 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/153170#Comment_153170

    You are very welcome and thank you for returning and confirming the fix 🙂

This discussion has been closed.
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