Native Access not performing updates of the installed products

DALRRS
DALRRS Member Posts: 4 Newcomer
edited October 2024 in Native Access

Hi everybody, since 2 weeks I got a problem with Native Access. When launched it says I have 4 products to update, but when I click on update, after just 1 second Native Access shows the downloading bar quite completed, says that only some seconds are needed to complete the update, but freezes there and nothing more is happening. I tried to reinstall Native Access, but this didn't help.

I also tried to reinstall the product marked as to be updated, bu nothing changed. Same status bar, same message, same freezing.

Screenshot 2024-03-02 alle 17.08.35.png

This is the same with all the 4 products...

Any idea that can help?

Thank you!

Rick

Best Answer

  • DALRRS
    DALRRS Member Posts: 4 Newcomer
    Answer ✓

    Update: it seems it's only a question of waiting and patience.

    I left Native Access in background for a while, sort of 10 minutes, after clicking on "update" and... magically after that time the first product appeared updated.

    The others followed, always after a considerable time...

    But at the end I have all my products updated.

Answers

  • DALRRS
    DALRRS Member Posts: 4 Newcomer

    Juat to add that until two weeks ago everything went well with updates... and nothing had changed from two weeks ago... same Mac, same software, same account, nothing new installed.

    Thanks!

  • DALRRS
    DALRRS Member Posts: 4 Newcomer
    Answer ✓

    Update: it seems it's only a question of waiting and patience.

    I left Native Access in background for a while, sort of 10 minutes, after clicking on "update" and... magically after that time the first product appeared updated.

    The others followed, always after a considerable time...

    But at the end I have all my products updated.

  • PoorFellow
    PoorFellow Moderator Posts: 5,464 mod
    https://community.native-instruments.com/discussion/comment/137477#Comment_137477

    Thank you very much for taking your time to share your 'resolution' 👍️

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