Kontakt 7 Content Missing works only with "browse for files"

Marco991
Marco991 Member Posts: 2 Newcomer
edited October 22 in Kontakt

I've been trying to solve this issue since months.

I bought the 3rd party kontakt library "Trailer Brass" by Musical Sampling, I installed it and everything worked fine. I added it in Kontakt 7, and no problems.

Then I bought a new external SSD and moved all the libraries there. The ones that work with Kontakt Player, as well as the ones that need the full version. I've relocated all of them properly and no troubles.

Now the ones that can be relocated via Native Access work just fine, but Trailer Brass, which I've relocated via "Pulse", don't work anymore.

When I open any project in Cubase or Logic, or even in Kontakt standalone, I get the Content Missing window. If I Browse for folder and go to the exact Samples location, Kontakt seems to not be able to see them. The only solution seems the option "browse for files" in kontakt. If I do so, the instrument is loaded correctly, but we are talking about over 1000 Samples. Plus when I close the project and open it again, the same problem is back.

I've tried the following solutions:

  • Reinstall Trailer Brass library
  • Remove the library from kontakt and re-add it
  • Reinstall Pulse
  • Reinstall Kontakt 7
  • Make sure Full Disk Access is Enabled
  • Reinstall Native Access
  • Reinitialize the Kontakt Database
  • Delete the User Preferences

Nothing of that seems to work.

I've contacted both Native Instrument Support and Musical Sampling support. They said they have never heard anything like this and left me alone after telling me to try a couple of the steps listed above...Today I receive an email sayin that my support request is deemed solved...FUNNY

Please help!!

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Comments

  • Gee_Flat
    Gee_Flat Member Posts: 906 Guru
    edited September 2023

    After browsing for the files, maybe a 'batch re-save' for that instrument in standalone will fix it.

    The solved response is probably due to it being an unsupported 3rd party library.

  • Marco991
    Marco991 Member Posts: 2 Newcomer

    Thanks but unfortunately it doesn't work

  • slinkyfra
    slinkyfra Member Posts: 1 Newcomer

    I have the same issue! It can locate the files if I choose them manually, but not if I select "browse for folder".

    This is crazy, did you find a resolution?

  • UndercoverX
    UndercoverX Member Posts: 1 Newcomer

    I got the same Problem. I had to Relocate over 17.000 Files, if I want to use the Full Library. Search for File. Search for Folder doesn't Work. Batch Resave doesn't work too. Seems to be a Bug in Kontakt Full.

  • Explosivo11
    Explosivo11 Member Posts: 8 Newcomer
    https://community.native-instruments.com/discussion/comment/119879#Comment_119879

    So you searched for file 17,000 times?? Then did you batch resave to have it not be a problem in the future?

  • Robdp
    Robdp Member Posts: 4 Member

    Did you ever solve this? I have Trailer strings and Brass and exactly the same thing has happened.

  • PoorFellow
    PoorFellow Moderator Posts: 4,873 mod
    edited February 28
    https://community.native-instruments.com/discussion/comment/136611#Comment_136611

    Quote Marco991 : "but Trailer Brass, which I've relocated via "Pulse", don't work anymore."

    If that is your problem then that kind of suggests that it could be 'Pulse' problem !(?)

    Otherwise , if you think that your problem is a Native Access problem or a Kontakt problem then my advice is to open an new thread of your own here and describe your problem as concise as possible with all necessary information such as computer type , OS version , Native Access version and Kontakt version and if problem is present in Kontakt as stand-alone !

  • Alexander S.
    Alexander S. Member Posts: 10 Member

    I recently switched from PC to Mac Studio M2 and I'm having the EXACT same problem with "file-tab-based" libraries, but not all of them. Oceania from Performance Samples works fine, whereas Vista from Performance Samples does bring up the missing content dialog. Both from the same vendor, both downloaded and installed with the conduct app. Both on the same external ssd. Other libraries with the issue are PS Pacific Solo Strings, Berlin Harps and Impact Soundworks Bansuri. I'm sure there are many, haven't tried all of them. "Library tab libraries" seem to work just fine.

    I tried

    • reinstalling the library
    • activating full disk access
    • different versions of Kontakt
    • batch re-save (doesn't work because missing files can't be located)

    all to no avail.

    So please if sbd here knows a solution, let us know!

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