Maschine+ Freezing at Startup

Mac-Kee
Mac-Kee Member Posts: 6 Sine
edited March 30 in Maschine

Hi. Is there finally a solution to this annoying issue? I also have the problem now. The ticket in support is unprocessed except for a standard response and the machine is not usable. Great when you have a gig! 

https://www.instagram.com/tv/CZT-d0Ss9y7/

Sorry, but I am so very upset about the massive probelme with the Machine+. Can anyone here help? NI obviously can not!

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Comments

  • ozon
    ozon SwitzerlandMember Posts: 394 Saw

    First it would help if you post your video on a platform where no login is required to view it.

  • Cretin Dilettante
    Cretin Dilettante Member Posts: 22 Sine

    I have instagram, so I'll describe it: The dude powers on his Maschine+ and it remains on the "Maschine+ is starting" screen for over 30 seconds.

  • ozon
    ozon SwitzerlandMember Posts: 394 Saw

    @Cretin Dilettante 💪

    @Mac-Kee did you try to use a different SD Card?

  • Mac-Kee
    Mac-Kee Member Posts: 6 Sine

    @ozon The problem exists with and without an SD card. A different card does not solve the problem either.

  • D-One
    D-One PortugalModerator Posts: 473 mod
    edited March 29

    Support will help you, but it can take anywhere from 1 to 3 days, depends how busy they are.

    Try without an SD Card at all, unplug it for a bit and replug it.

    I don't want to alarm you but the only time I've seen this issue before the user ended up having to swap his M+

  • ozon
    ozon SwitzerlandMember Posts: 394 Saw

    @D-One wrote:

    I don't want to alarm you but the only time I've seen this issue before the user ended up having to swap his M+

    wasn’t there also one type of issue where support provided a file to be copied to the SD card which cleared up the M+?

  • Mac-Kee
    Mac-Kee Member Posts: 6 Sine

    @D-One & @ozon

    I hope so much that support can resolve the issue online. It saddens me to no end that the problem will spoil my gig.

    For so many good years of MK3 the + is just a big disappointment

  • skrutiny
    skrutiny Member Posts: 23 Sine

    the update being released next year should fix this >.<

  • D-One
    D-One PortugalModerator Posts: 473 mod

    I don't remember but that is possible, maybe with a button combo that triggers the unit to load the OS version on it or something.

    He can't update the normal way if the unit doesn't boot to begin with... The update option is in the preferences.

  • ozon
    ozon SwitzerlandMember Posts: 394 Saw

    There was a thread on the old forum with a similar problem:

    @Jeremy_NI could you please have a look?

  • Mac-Kee
    Mac-Kee Member Posts: 6 Sine

    Fortunately, the way described in the old forum worked. Support was able to provide me with the file.

    However, it did not work with the original SD, I had to use a new one.

    I will format the original SD now.


    Thanks for your support here.


    Is there actually news about the update 1.14?

  • D-One
    D-One PortugalModerator Posts: 473 mod

    Cool, glad you got it sorted!

    Is there actually news about the update 1.14?

    No, expect it "soon".

  • Jon Watte
    Jon Watte Member Posts: 47 Tri

    I will format the original SD now.

    If that SD card has previously failed on you, the only safe thing to do with it is chuck it in the trash.

    Yes, it's possible that the problem was software, and it's possible that the card would work just fine after re-formatting. But it's just as possible that the card has bad blocks, that will corrupt random other files that you put on it in the future.

    Unfortunately, SD cards frequently do not have the same robust bad-flash-block management that we've come to expect from our SSDs and M2 disks.

  • Peter Harris
    Peter Harris Canadian in Los AngelesMember Posts: 169 Saw
    edited April 7

    As the owner of both a 512 gig SD card and faster,cheaper and more reliable 2 TB SSD (that I keep plugged into one of the USB ports), I would love if I could boot off of the SSD. That is in case the Maschine development team runs out of feature requests to work on. 😂

  • D-One
    D-One PortugalModerator Posts: 473 mod
    edited April 7

    Interesting... But why would you want to boot of an external storage VS the internal eMMC flash storage?

    That would be great because the OS and SW would be accessible, therefore hackable, maybe people would come up with interesting things, a lot of things on the desktop are easy to modify.

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