Native Access issue - updates are queued

Jan Paul
Jan Paul Member Posts: 1 Newcomer
edited October 22 in Native Access

Like many on this forum I have a problem with Native Access, and updating software with it. I'm on an M1 Mac.


In my specific case, I have Traktor 3.9.0 installed and I want to update it to 3.10.0. When I click on "update" it says "Queued"... and that's it. Nothing happening at all. I also purchased Traktor Plus, that's also "Queued" without any update.

Is there a way, please please please, to skip this idiotic ****** piece of software Native Access?

And yes, I uninstalled / reinstalled / removed files from ~/Library/Preferences, etc etc.

Best Answer

Answers

  • thefunkyboulevards
    thefunkyboulevards Member Posts: 27 Member

    Im having this issue today, cant download anything. Everything goes to " queued" status or to the Calcaulating Time remaning status (forever)

  • Russellmus
    Russellmus Member Posts: 70 Helper

    Same here. Been a long time since I had any problems with NA, so I can't remember how to fix it haha. The usually effective restart didn't help.

  • DonnyMacc
    DonnyMacc Member Posts: 7 Member

    And here, running an M2 Mac with Sonoma, there's an update for Komplete Kontrol and Kontakt 7 but both just stick on starting/queued. Incredibly frustrating.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @DonnyMacc Sonoma is not yet supported, as stated here: macOS 14 Sonoma Compatibility Statement

    It seems that a lot of Sonoma users are experiencing similar issues, it seems to be only an installation issue, and the activation works ok, so our support can provide installers if needed. Please get in touch here and ask for installers for the products you wish to install: http://bit.ly/NIsupport_install

  • harrismix
    harrismix Member Posts: 3 Member

    GARBAGE - buy software and can't download it.

  • harrismix
    harrismix Member Posts: 3 Member

    Native Access is a piece of garbage software, I am DONE with it. On my Sonoma Mac it just says 'queued' on software I bought and need to download and install and on my Intel Mac Native Access won't even open, it wants me to undergo some insane hacker operation because it has lost access to it's dependencies whatever that means. Native Access is so bad it essentially stops me using their products because it just NEVER works.

  • THParker64
    THParker64 Member Posts: 5 Newcomer

    I am having the same issue. Jeremy_NI how do we fix this?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @THParker64 Unfortunately I'm not a Native Access specialist, please get in touch with our support here: http://bit.ly/NIsupport_install

  • mykejb
    mykejb Moderator Posts: 1,781 mod
    https://community.native-instruments.com/discussion/comment/112706#Comment_112706

    If you get the "need to install dependencies" every time you open Native Access on a Mac try downloading the NTKDaemon and installing it. This fixed the "need to install..." problem on my Intel Mac (Sonoma).

    Installer at the bottom of this post - Native Access: Most Current Issues — Community (native-instruments.com)

    -- Mike

  • Sergio.DG
    Sergio.DG Member Posts: 1 Newcomer

    Nearly Christmas 2023 and this issue hasn't been solved.

    Their support team is not up to the task. I have been asking them to help me with this issue and then with the links to all the software and I get nothing.

    I purchased Sonuscore library and I can't use it as Native Access doesn't allow me to!

    SERIOUSLY HAVE THEY JOINED THE DEVELOPERS ALPHA AND BETA PROGRAMS OF APPLE? Everything so expensive and works worst than Windows 95!

  • tromboneluap
    tromboneluap Member Posts: 1 Newcomer

    I had similar issues. My libraries were all on an external drive and select updates were stuck in the queued cycle. I followed the suggestion from the NI link and read that my hard drive had to be changed to the AFPS format. I transferred the entire hard drive contents to another hard drive, erased the first drive and reformatted it, then drug the contents back to the first hard drive. All the stuck updates then went through just fine.

    Mac Mini with an Apple 1 chip and Sonoma OS.

  • roberts998
    roberts998 Member Posts: 1 Newcomer

    hi, I am unable to reinstall Guitar rig 6 under Sonoma 14.4.1. The links to download software and updates that were provided earlier in this thread no longer work -

    It must have been something in the most recent dot release that has caused the issue.

    Can support please post the link to d/l the installer for guitar rig 6 pro? I can't get past the queued error in native access.

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