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강윤석
강윤석 Member Posts: 12 Newcomer
edited October 2024 in Maschine

The first one!!

This is the Maschine 2 Factory Library that I recently purchased.

The machine I use is Maschine MK3.

Maybe it's not compatible with my machine or I don't know how to use it!

If it's incompatible, please refund it.

The second one!!

Problem with MacBook Air15 sonoma.

The file cannot be loaded from the machine.

It says demo in the Maschine 2 Factory Library.

Please solve the above two things.

drumidea@kakao.com

KakaoTalk_20231025_135504848_01.jpg KakaoTalk_20231025_135504848_02.jpg KakaoTalk_20231025_135504848_04.jpg KakaoTalk_20231025_135504848_05.jpg KakaoTalk_20231025_135504848_06.jpg


Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend
    edited October 2023

    Try to add the serial for factory library that you see in your second image in Native Access. At the moment it is still not registered, that’s why it says Demo.

    In any case if you own a Maschine MK3, you should already have the full library (it comes bundled with the Maschine) and you should not need the separated purchase of Factory Library (or you didn’t purchase it and it came with the MK3?).

    About Sonoma: be aware that it’s not yet officially supported by NI

    Another suggestion: hide your email and name from first image: better not publish it like this on a public forum

  • 강윤석
    강윤석 Member Posts: 12 Newcomer
    edited October 2023

    I put in the serial number and it comes out like this.

    KakaoTalk_Photo_2023-10-25-16-21-52.jpeg

    I have a Maschine MK3

    Something is twisted It's too hard

    At first it was

    This is what happened after I purchased the Maschine MK3 Factory Library because I thought it was an upgrade of the Maschine MK3.

    Even though I tried to get a refund, it was too difficult, so I gave up.

    Drumidea@kakao.com


    And thank you so much for your reply. It became a ray of hope.

  • ozon
    ozon Member Posts: 2,072 Expert

    Did you register the Maschine Mk3 hardware serial number?

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend
    edited October 2023

    From the picture he posted, it seems that the MK3 is registered.

    Probably is another hiccup from Native Access.

    Did you open a ticket with Support?

  • 강윤석
    강윤석 Member Posts: 12 Newcomer

    Please let me know where to request.

  • 강윤석
    강윤석 Member Posts: 12 Newcomer
    https://community.native-instruments.com/discussion/comment/102813#Comment_102813

    Yes, I registered the serial number.

  • 강윤석
    강윤석 Member Posts: 12 Newcomer
    https://community.native-instruments.com/discussion/comment/102833#Comment_102833

    Please let me know where to request.

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend
    edited October 2023

    In the last picture you posted, there is a “contact support” link.

    Probably it’s the most direct way

    IMG_2882.jpeg


  • 강윤석
    강윤석 Member Posts: 12 Newcomer
    https://community.native-instruments.com/discussion/comment/102840#Comment_102840

    Thank you very much :) my hero

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend
    edited October 2023

    You’re welcome.

    Keep in consideration what I told you before: owning a Maschine MK3, you should not need to separately buy the Factory Library.

    Maybe you can ask them in your ticket

  • 강윤석
    강윤석 Member Posts: 12 Newcomer
    edited October 2023
    https://community.native-instruments.com/discussion/comment/102857#Comment_102857

    That's right I bought it wrong.


    After that, something was twisted and the demo font didn't disappear, causing a lot of problems.


    It's still in progress and I want to get a refund, but there's no way.


    If I can't get a refund, I would be very grateful if I just returned it to the previous one, and I'm worried.


    I'm very upset

  • LostInFoundation
    LostInFoundation Member Posts: 5,635 Legend

    See what Support answer you about the refund. Good luck

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