Please read it and answer it

The first one!!

This is the Maschine 2 Factory Library that I recently purchased.

The machine I use is Maschine MK3.

Maybe it's not compatible with my machine or I don't know how to use it!

If it's incompatible, please refund it.

The second one!!

Problem with MacBook Air15 sonoma.

The file cannot be loaded from the machine.

It says demo in the Maschine 2 Factory Library.

Please solve the above two things.

drumidea@kakao.com

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LostInFoundation

Try to add the serial for factory library that you see in your second image in Native Access. At the moment it is still not registered, that’s why it says Demo.

In any case if you own a Maschine MK3, you should already have the full library (it comes bundled with the Maschine) and you should not need the separated purchase of Factory Library (or you didn’t purchase it and it came with the MK3?).

About Sonoma: be aware that it’s not yet officially supported by NI

Another suggestion: hide your email and name from first image: better not publish it like this on a public forum

I put in the serial number and it comes out like this.

I have a Maschine MK3

Something is twisted It's too hard

At first it was

This is what happened after I purchased the Maschine MK3 Factory Library because I thought it was an upgrade of the Maschine MK3.

Even though I tried to get a refund, it was too difficult, so I gave up.

Drumidea@kakao.com

And thank you so much for your reply. It became a ray of hope.

Did you register the Maschine Mk3 hardware serial number?

LostInFoundation

From the picture he posted, it seems that the MK3 is registered.

Probably is another hiccup from Native Access.

Did you open a ticket with Support?

Please let me know where to request.

https://community.native-instruments.com/discussion/comment/102813#Comment_102813

Yes, I registered the serial number.

https://community.native-instruments.com/discussion/comment/102833#Comment_102833

Please let me know where to request.

LostInFoundation

In the last picture you posted, there is a “contact support” link.

Probably it’s the most direct way

https://community.native-instruments.com/discussion/comment/102840#Comment_102840

Thank you very much :) my hero

LostInFoundation

You’re welcome.

Keep in consideration what I told you before: owning a Maschine MK3, you should not need to separately buy the Factory Library.

Maybe you can ask them in your ticket

https://community.native-instruments.com/discussion/comment/102857#Comment_102857

That's right I bought it wrong.

After that, something was twisted and the demo font didn't disappear, causing a lot of problems.

It's still in progress and I want to get a refund, but there's no way.

If I can't get a refund, I would be very grateful if I just returned it to the previous one, and I'm worried.

I'm very upset

LostInFoundation

See what Support answer you about the refund. Good luck

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